Relationship Manager

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Relationship Manager What does a successful Relationship Manager do? At Fiserv, a successful Relationship Manager builds trusted partnerships that help clients thrive in a fast-moving payments environment. This role supports strategic clients by aligning our solutions with their business goals and helping them maximise value from our products and services. You will act as an engaged advocate, combining commercial insight with proactive relationship management to drive growth, client satisfaction and long-term success. Working as a partner in possibility, you will help strengthen client trust while supporting Fiserv’s mission to move commerce and financial services forward. What you will do: • Build and strengthen relationships with key client stakeholders, including senior executives, to support long-term partnership growth • Lead regular client meetings, account reviews and face-to-face engagements to understand business priorities and deliver value • Identify commercial opportunities through solution selling, product adoption and portfolio expansion • Analyse portfolio performance to uncover trends, manage risk and recommend actions that improve client outcomes • Resolve service concerns proactively and coordinate internal support before issues become broader business risks • Partner with Pricing, Risk, Credit, AML, Operations and Sales teams to deliver strong client outcomes • Support onboarding activities for new corporate clients and provide ongoing relationship management throughout the client lifecycle • Maintain accurate account plans, activity updates and client insights to support effective portfolio management What you will need to have: • Experience managing client relationships in card payments, merchant acquiring or financial services • Knowledge of interchange, scheme fees, merchant pricing and payment economics • Understanding of chargebacks, disputes and card scheme processes • Ability to manage a portfolio independently, prioritise effectively and make sound commercial decisions • Strong communication, stakeholder management and problem-solving skills with the ability to influence senior decision-makers What would be great to have: • Experience with payment gateways, ecommerce solutions and technical integrations • Background supporting strategic or enterprise-level clients within the payments industry • Familiarity with consultative selling and identifying growth opportunities across a client portfolio • Confidence interpreting performance data and turning insights into actionable recommendations • A self-motivated, energetic approach with a strong passion for building lasting client relationships Perks at work: We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one. Maintain a healthy work-life balance with paid holidays, including Unlimited Recharge & Refuel for qualifying associates, and free counselling through our EAP. Plan for your future with competitive salaries, and our Employee Stock Purchase Plan. Recognise and be recognised by colleagues with our Living Proof program where you can exchange points for a variety of rewards. Prioritise your health with a variety of medical, dental, life and insurance options and a range of well-being resources through our Fuel Your Life program. Advance your career with training, development, certification, and internal mobility opportunities. Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers. Thank you for considering employment with Fiserv. Please: • Apply using your legal name • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.