Relationship Manager
Posted Aug 31, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a business relationship you built mostly over the phone. What made it work?
What they are checking: Whether they can create trust without in-person contact, which is how this role reaches dealers.
Tell me about a time you had to tell a customer or partner no and still kept their business.
What they are checking: Whether they can protect credit standards while keeping the dealer relationship strong.
How do you stay upbeat and focused across a long day of inbound and outbound calls?
What they are checking: Whether they have the stamina and habits for a high-volume phone role without losing quality.
Tell me about a goal you set for yourself and hit. How did you track it along the way?
What they are checking: Whether they are self-driven and use data to manage their own performance.
What would you do
You'd be influencing 60 to 80 dealerships mostly by phone. How would you decide which dealers get your time each week?
What they are checking: Whether they can segment a territory and focus effort where it moves volume instead of calling at random.
A dealer calls upset that a deal is stuck in funding and the customer is waiting on the lot. What do you do?
What they are checking: Whether they can calm a frustrated partner, find the real holdup and follow through quickly.
It's mid-month and you're behind your target. Walk me through how you'd adjust your plan for the rest of the month.
What they are checking: Whether they track progress against goals and change tactics instead of just making more of the same calls.
You'd also support outside sales managers. How would you keep them in the loop on what you're hearing from their dealers?
What they are checking: Whether they see themselves as part of a team and share useful information without being asked.
About the work
What do you know about how an auto loan deal is structured, and what in a deal would make underwriting hesitate?
What they are checking: Whether they understand basic deal structure well enough to guide dealers toward approvable deals.
How do you prepare for an outbound call to a dealer who hasn't sent us business in a while?
What they are checking: Whether they research and plan their calls so the conversation gives the dealer a reason to come back.
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Practice this out loudThe full job description
As published by Capital One.