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This position has closed. Wintrust removed this listing from their careers page on Sep 30, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Relationship Banker - Pilsen (Bilingual Spanish Required)

Wintrust · Chicago, IL · $21.00–$28.00 an hour · Full time

Posted Aug 25, 2026 · We last checked this listing on Sep 29, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This branch is in Pilsen and the role requires Spanish. Tell me about serving a customer in their own language on something financial and complicated.

What they are checking: Real bilingual service on a subject where getting it wrong costs the customer money.

Tell me about a mistake you made handling money or an account. What happened afterward?

What they are checking: Honesty about an error in a role where accuracy is the job.

Pilsen is a specific community with its own businesses and families. What would you do in your first three months to become known there?

What they are checking: Community banking instinct, which is the whole premise of this branch.

This is onsite, pays $21.00 to $28.00 an hour plus an annual bonus, asks for one to three years in customer service, financial service or sales, and requires lifting up to fifty pounds. What do you want to know about the branch hours and how big the team is?

What they are checking: Whether they check the stated terms and the real staffing before accepting.

What would you do

A customer comes in to cash a check and, talking to them, you learn they are saving for something. How does that conversation go?

What they are checking: Whether they can discover a need without turning a teller visit into a pitch.

Walk me through what would make you suspect a transaction is fraud. What do you do next?

What they are checking: Fraud recognition, which the posting names as a duty at the teller line.

Someone is angry in the lobby about a fee and other customers are waiting. What do you do?

What they are checking: Service recovery with an audience, which happens weekly in a branch.

How do you help an older customer who does not want to use the mobile app move some of their banking online?

What they are checking: Digital adoption done patiently rather than pushed.

About the work

How do you decide when to bring in a mortgage or wealth management partner rather than handling it yourself?

What they are checking: Knowing the limits of the role, which this posting builds in as collaboration.

Depending on the shift you may be responsible for opening or closing the branch. What does doing that well look like?

What they are checking: Understanding the security and cash responsibility of opening and closing.

Practice this interview out loud.

Offer builds a real interview for this exact role at Wintrust from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Wintrust.

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank®, as a full-time Relationship Banker! Why join us? • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) • Competitive pay and annual discretionary bonus eligible • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few • Family-friendly work hours • With 200+ community bank locations, we offer opportunities to grow and develop in your career • Promote from within culture What you’ll do: As a Relationship Banker, you will build and retain meaningful relationships with your customers, using your financial knowledge to recommend thoughtful solutions to meet their needs. In this dual role, you will contribute to the success of the branch by: • Building lasting relationships with customers, discovering their financial needs and tailoring product and service recommendations • Collaborating with business partners (Mortgage, Wealth Management) to connect customers to experts who can help with specialized needs • Operating a teller drawer serving customers in the lobby/drive-up • Opening accounts, performing account maintenance and assisting customers with digital products • Recognizing potential fraud and other risks • Depending on the shift, you might be responsible for bank opening/closing • Helping support community and bank events Qualifications: • 1-3 years of experience in a customer service, financial service, or sales role • High School diploma or GED required • Intermediate computer skills • Must be able to lift up to 50 lbs • Bilingual Spanish Required Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: The estimated hourly rate for this role is $21.00 - $28.00, along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills, and experience. #LI-ONSITE From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.