Relationship Banker - Pilsen (Bilingual Spanish Required)
Posted Aug 25, 2026 · We last checked this listing on Sep 29, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
This branch is in Pilsen and the role requires Spanish. Tell me about serving a customer in their own language on something financial and complicated.
What they are checking: Real bilingual service on a subject where getting it wrong costs the customer money.
Tell me about a mistake you made handling money or an account. What happened afterward?
What they are checking: Honesty about an error in a role where accuracy is the job.
Pilsen is a specific community with its own businesses and families. What would you do in your first three months to become known there?
What they are checking: Community banking instinct, which is the whole premise of this branch.
This is onsite, pays $21.00 to $28.00 an hour plus an annual bonus, asks for one to three years in customer service, financial service or sales, and requires lifting up to fifty pounds. What do you want to know about the branch hours and how big the team is?
What they are checking: Whether they check the stated terms and the real staffing before accepting.
What would you do
A customer comes in to cash a check and, talking to them, you learn they are saving for something. How does that conversation go?
What they are checking: Whether they can discover a need without turning a teller visit into a pitch.
Walk me through what would make you suspect a transaction is fraud. What do you do next?
What they are checking: Fraud recognition, which the posting names as a duty at the teller line.
Someone is angry in the lobby about a fee and other customers are waiting. What do you do?
What they are checking: Service recovery with an audience, which happens weekly in a branch.
How do you help an older customer who does not want to use the mobile app move some of their banking online?
What they are checking: Digital adoption done patiently rather than pushed.
About the work
How do you decide when to bring in a mortgage or wealth management partner rather than handling it yourself?
What they are checking: Knowing the limits of the role, which this posting builds in as collaboration.
Depending on the shift you may be responsible for opening or closing the branch. What does doing that well look like?
What they are checking: Understanding the security and cash responsibility of opening and closing.
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Practice this out loudThe full job description
As published by Wintrust.