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Branch Manager - (Austin)

Wintrust · Chicago, IL · $65,000–$95,000 a year · Full time

Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about running a branch day to day.

What they are checking: The posting names managing daily branch operations as the first responsibility.

How do you hire for a branch team?

What they are checking: The posting names hiring among the operational duties, and the team is what the branch is.

The role may require NMLS registration. Where do you stand on that?

What they are checking: The posting states it, and it affects whether they can start.

What would you do

How do you coach a banker who is missing their numbers?

What they are checking: The posting names coaching sessions, staff development and addressing performance issues.

A customer has escalated past your staff and is angry. How do you handle it?

What they are checking: The posting names resolving escalated customer matters.

How would you build the bank's presence in the Austin neighborhood?

What they are checking: The posting names establishing the bank's presence in the local community, and this branch is in Austin.

How do you balance sales targets against what is genuinely right for a customer?

What they are checking: The permanent pressure in retail banking, and the answer says a lot about how they will run a branch.

How do you cover the floor when you are short staffed?

What they are checking: The posting says the manager performs personal banker duties as necessary.

About the work

What does outbound calling look like when you do it well?

What they are checking: The posting names initiating outbound calling efforts to drive branch sales.

Tell me about working with small business customers.

What they are checking: The posting names experience working with small business customers as a qualification.

Practice this interview out loud.

Offer builds a real interview for this exact role at Wintrust from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Wintrust.

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.” Wintrust was founded with the idea to be the alternative to the big banks. We are looking for top talent to join Chicago’s Bank® as a Branch Manager! Why join us? • An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years) • Competitive pay and annual discretionary bonus eligible • Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few • Family-friendly work hours • With 175+ community bank locations, we offer opportunities to grow and develop in your career • Promote from within culture What you’ll do: As the Branch Manager, you will be responsible for managing daily branch operations while actively developing existing and new customer relationships. The branch manager works with other lines of business to maximize growth and profitability of the banking center. • Oversee branch operations, including hiring, training, scheduling, and facility management • Manage the sales performance of the banking center staff by conducting coaching sessions, overseeing staff development, and addressing employee performance issues as needed • Resolve escalated customer matters • Perform Personal Banker duties as necessary • Establish and enhance the bank's presence in the local community by participating in networking events and initiating outbound calling efforts to drive branch sales Qualifications: • Bachelor’s degree or equivalent retail banking experience • Previous retail banking and managerial experience • Previous business development experience and experience working with small business customers • May require NMLS certification Benefits: Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance Compensation: The estimated salary range for this role is $65,000 - $95,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience. #LI-ONSITE From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

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