JobsAdvocate Health

Registered Nurse (RN) - Urgent Care

Advocate Health · Oak Creek, WI

Posted Sep 10, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Walk me through a shift where the urgent care lobby was full and you had several patients waiting at once. How did you decide who to see first and how did you keep things moving?

whether the candidate can triage and prioritize under real time pressure in a walk-in setting

Tell me about a time you had to delegate a task to an LPN or a medical assistant and it didn't go the way you expected. What happened and what did you do?

understanding of scope of practice and comfort correcting course after a delegation problem

Describe a situation where you caught a change in a patient's condition that others might have missed. What tipped you off and what did you do next?

clinical vigilance and critical thinking in a fast-turnover environment

Tell me about a time you disagreed with a provider or a colleague about a care decision. How did you raise the concern and what was the outcome?

communication style and comfort with conflict resolution across the care team

Tell me about a time you took part in a unit council, quality project, or process improvement effort. What was your role and what changed as a result?

genuine engagement with professional governance versus just checking a box

What does upholding a culture of safety look like to you day to day, not just in a policy binder?

whether safety values are internalized rather than recited

Technical

What's your process for assessing a patient across a wide age range, say a toddler with a rash right after an elderly patient with a fall injury?

knowledge of age-specific assessment and growth and development principles required for urgent care's mixed population

How do you keep your documentation accurate and current in the EHR when you're moving between four, six, or more patients an hour?

discipline around documentation habits under high patient volume

Walk me through how you'd administer a medication or treatment you were less familiar with, say something used more often in urgent care than your last unit. What steps would you take to make sure it's safe?

adherence to protocol and willingness to verify rather than guess

Situational

A patient comes in with chest pain but the waiting room also has a child with a high fever and a laceration that needs stitches. Tell me how you'd handle staffing and patient flow in that moment.

clinical judgment and ability to mobilize the team when acuity spikes unexpectedly

If a patient became verbally aggressive or physically agitated at the front desk, how would you de-escalate the situation while still keeping other patients and staff safe?

practical skill in verbal de-escalation and safety protocol, which the posting explicitly calls out

If you were asked to float to a different Advocate location or a different care area on short notice, how would you approach getting oriented quickly and still deliver safe care?

flexibility and self-directed learning when floated to unfamiliar settings

How do you decide when a situation calls for you to escalate to a physician or send a patient out to a higher level of care?

clinical judgment around scope limits and appropriate escalation in urgent care

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 02190 Lakeshore Oak Creek - Immediate Care Status: Full time Benefits Eligible: Yes Hou rs Per Week: 32 Schedule Details/Additional Information: Urgent Care hours of operations are M-F 8-8, Sat/Sun 8-4 with start time of 0745. Shift hours consist of a 4, 8 or 12H shift with opening and closing responsibilities.  Teammates will be required to work either every other weekend or every third weekend.  Holiday rotation.  Full time benefits   Pay Range: $35.50 - $53.25 Major Responsibilities: • Engages in unit councils, professional governance, and quality initiatives to improve care processes and apply evidence-based practices.  • Utilizes the nursing process to assess, plan, diagnose, implement, and evaluate nursing care, engaging patients and families through the continuum of care.  • Monitors patient conditions, adjusts care plans, mobilizes resources, and collaborates with the care team to influence care outcomes.  • Upholds and promotes a culture of safety.  • Continuously evaluates patient, team, and unit outcomes, taking action as needed.  • May administer medications, treatments, and therapies safely and according to clinical protocols and procedures.  • Demonstrates effective communication, feedback, and conflict resolution, fostering team collaboration and appropriate delegation.  • Pursues professional development, completes required education, and maintains certifications.  • Adhere to the ANA Code of Ethics and practices ethical decision-making, respects interdisciplinary roles, and contributes to integrated, unbiased patient care.  • Appropriate delegation to other Registered Nurses, Licensed Practical Nurses, and unlicensed assistive personnel (i.e., nurse aides, credentialed medical assistants, etc.).  • Maintains accurate, timely EHR documentation.  • May be required to float to other units, departments, care areas, or facilities within the designated service area to meet patient care needs.  • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.  Minimum Job Requirements  Education Graduate of a Board of Nursing approved nursing education program.  Certification / Registration / License  • Basic Life Support (BLS). Additional education, training, certifications, or experience may be required based on specialty.  • Active registered nurse (RN) multi-state compact and/or single-state license with privileges to practice in the state(s) where the RN is providing client nursing services  Note : Licensed nurses practicing via telehealth/telenursing/virtual modalities are required to be licensed or hold the privilege to practice in the state(s) where the client(s) is/are located. Licensed nurses are responsible and accountable for knowing, understanding, and practicing in compliance with the laws, rules, regulations, and standards of practice of the state(s) where the client(s) is/are located.  Experience Typically requires 1 year of experience in clinical nursing.  Knowledge / Skills / Abilities  • Strong clinical judgment and critical thinking.  • Time management, prioritization and problem-solving skills.  • Excellent communication and interpersonal skills.  • Ability to work in a fast-paced, dynamic environment.  • Proficiency in operating computer functions (e.g., E-mail, electronic records, digital platforms etc.) clinical, aviation, maintenance, communications, and administrative departments.   Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.  • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.  • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.  • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.  • Maneuver foot pedals on carts or machines.  • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.  • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.  • Must be able to respond quickly to changes in patient and/or unit conditions.  • Physical Abilities Testing may be required.  • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.  Preferred Job Requirements  Education Bachelor of Science degree in Nursing (BSN)  This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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