Registered Nurse - Case Manager
Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time a family disagreed with the discharge plan. How did you handle it?
What they are checking: Whether they can hear concerns, explain options clearly and still move toward a safe plan.
Your bedside experience is in med surg or ICU. How does that help you as a case manager?
What they are checking: Whether they can translate clinical knowledge into realistic plans for what patients will need after discharge.
Tell me about a time you helped a patient who had little support at home or no insurance.
What they are checking: Whether they find real resources and work with social work rather than sending people home unprepared.
Tell me about a detail you caught that others missed and how it changed a patient's plan.
What they are checking: Whether they are as detail oriented as the posting asks, which matters for both safety and payment.
What would you do
A patient needs a skilled nursing facility but no bed will accept them. What do you do?
What they are checking: Whether they can widen options, work with the team and keep the family informed instead of just waiting.
How do you work with physicians who aren't documenting what the patient needs to meet criteria?
What they are checking: Whether they can ask for documentation clearly and tactfully without telling doctors how to practice.
How do you keep track of many patients at once when you're PRN and may not know the caseload well?
What they are checking: Whether they are organized and self-driven enough to pick up a caseload quickly on variable shifts.
About the work
Walk me through how you build a discharge plan for a complex med surg patient from the day they're admitted.
What they are checking: Whether they start planning early and look at home support, insurance and post-acute needs before a delay happens.
What's your experience with utilization review, and how do you decide if a patient meets inpatient criteria?
What they are checking: Whether they understand criteria like InterQual or MCG and how status decisions affect patient costs and hospital pay.
What do you know about Medicare's two-midnight rule and observation status?
What they are checking: Whether they understand rules that change what patients pay and must be explained to them correctly.
How do you help prevent a patient from being readmitted within 30 days?
What they are checking: Whether they think about follow-up appointments, medicines and teaching that keep patients from coming back.
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As published by SSM Health.