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Quality Coordinator

Medline · Waukegan, IL · $20.25–$29.25 an hour · Full time

Posted Sep 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you reviewed documents for accuracy. What kinds of errors did you look for?

What they are checking: Whether they have a careful method for document review, which is a main part of this role.

Tell me about a time you handled many requests from different people at once.

What they are checking: Whether they can prioritize and respond to quality staff and divisional partners without dropping tasks.

Tell me about a time you found an error in your own work after it was submitted.

What they are checking: Whether they own and correct mistakes, which is essential in quality work.

This role may need weekend shifts at times. How would that work for you?

What they are checking: Whether they can be flexible when quality issues require extra coverage.

What would you do

You are asked to help coordinate a corrective action after a customer complaint. How do you keep it on track?

What they are checking: Whether they can follow up with owners and deadlines in an organized, persistent way.

An auditor asks for a document you cannot find. What do you do?

What they are checking: Whether they stay honest and calm, and know how to escalate rather than guess.

Someone asks you to remove a quality hold quickly so product can ship. What do you do?

What they are checking: Whether they follow the proper release process and refuse to skip approvals under pressure.

About the work

What does it mean to put product on quality hold, and why is it important to get it right?

What they are checking: Whether they understand holds keep questionable product from reaching customers.

How do you keep quality records organized and easy to find during an audit?

What they are checking: Whether they understand record retention and audit readiness.

How would you prepare a simple report on complaint trends for a manager?

What they are checking: Whether they can summarize data clearly for leadership under supervision.

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The full job description

As published by Medline.

Job Summary Responsible for supporting Quality program goals by assisting with proper workload documentation as well as providing daily support to Quality personnel and divisional partners. Job Description • Based on established procedures, is responsible for reviewing documents to ensure accuracy. • Provide administrative and communication support for quality operations, including responding to inquiries, coordinating information flow, and maintaining quality-related documentation. • Assist with coordination of corrective actions as required by process deviations, procedure deviations, complaints, regulatory audits, customer audits, and internal audits. • Under supervision, prepares reports for management, customers, etc. • Supports the effective execution of Medline's Quality Management System and Quality Policy to help ensure compliance with applicable quality standards, procedures, and regulatory requirements. • Owns tasks associated with inventory management and implementation of Medline’s record retention policy. • Assist with applying, altering, and removing quality holds as it pertains to responding to quality issues. • May occasionally require weekend shifts pending business need. • Other duties as assigned. Minimum Job Requirements: Education • High School diploma or equivalent. Work Experience • At least 1 year of prior experience in quality assurance or quality control. • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Knowledge / Skills / Abilities • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling). • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns). Preferred Job Requirements: • FDA regulated industry experience. • Experience controlling and coordinating concurrent projects, competing priorities and critical deadlines. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $20.25 - $29.25 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here . We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here . Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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