Property Field Claims Adjuster Sr - Effingham, Illinois
Posted Sep 11, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a claim where you had to deliver bad news to a policyholder. How did you handle it?
What they are checking: Whether they combine honesty about coverage with real care for the client.
Your territory is Effingham and surrounding areas. How do you plan your week to cover a large rural area efficiently?
What they are checking: Whether they manage travel and scheduling so clients are seen promptly.
As a senior adjuster, how would you help a newer adjuster who is struggling with a complex claim?
What they are checking: Whether they share knowledge and support teammates, which a senior role expects.
What would you do
Some claims are handled virtually. How do you decide if a claim can be settled virtually or needs a field visit?
What they are checking: Whether they judge complexity and risk well so clients get a fast experience without wrong settlements.
A contractor's estimate is double yours. How do you work it out?
What they are checking: Whether they compare line by line, stay open to what they missed and negotiate on facts.
How do you handle a claim where you see signs of possible fraud, like inflated contents values?
What they are checking: Whether they document carefully and use the special investigations process without treating the client as guilty.
About the work
Walk me through a typical water damage claim from first contact to payment.
What they are checking: Whether they know how to determine cause of loss, apply coverage and manage mitigation and repair.
A homeowner has a burst pipe, and you find signs the leak has been going on for months. How do you handle coverage?
What they are checking: Whether they understand sudden versus long-term seepage exclusions and can explain the decision fairly.
You will use drones for some inspections. When would you use a drone and when would you still climb the roof?
What they are checking: Whether they see drones as a tool with limits, not a full replacement for hands-on inspection.
What estimating software do you use, and how do you keep your pricing accurate for local labor and materials?
What they are checking: Whether they are skilled in tools like Xactimate and know to check local price data.
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Practice this out loudThe full job description
As published by COUNTRY Financial.