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Catastrophe Claims Specialist Sr- Bloomington, Illinois

COUNTRY Financial · Bloomington, IL · $77,600–$106,700 a year · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This role means deploying on short notice and working ten straight twelve-hour days. Tell me how you have handled a schedule like that before.

What they are checking: Whether they truly understand the physical and personal demands of CAT deployment and can sustain them.

Tell me about a time you had to deny part of a claim. How did you explain it?

What they are checking: Whether they can deliver a coverage decision clearly and respectfully, citing the policy.

When you are not deployed, you will help a claims office with workload. How do you adjust to a new team's way of doing things?

What they are checking: Whether they are flexible and easy to work with in offices that are not their home base.

How do you keep files current and accurate when you are handling a large caseload in the field with long days?

What they are checking: Whether they maintain documentation discipline under heavy volume, which affects settlements and audits.

What would you do

You arrive at a tornado-hit town and have dozens of new claims. How do you decide which policyholders to see first?

What they are checking: Whether they triage by safety and need, like uninhabitable homes, rather than by the order claims came in.

A policyholder just lost much of their home and is crying when you arrive. How do you start that visit?

What they are checking: Whether they lead with empathy while still gathering what they need and explaining next steps clearly.

You suspect a contractor is going door to door and inflating damage on claims in the area. What do you do?

What they are checking: Whether they recognize storm-chaser fraud patterns and involve the special investigations unit without accusing policyholders.

About the work

Walk me through how you inspect a roof after a hail storm and decide between repair and replacement.

What they are checking: Whether they know how to document hail damage and apply the policy and local repair standards.

What estimating software have you used, and how do you make sure your estimate holds up when a contractor disagrees?

What they are checking: Whether they write detailed, defensible estimates in tools like Xactimate and can reconcile with contractors.

How does handling a commercial property claim differ from a homeowner claim after a storm?

What they are checking: Whether they understand business income, multiple buildings and more complex coverage in commercial lines.

What safety steps do you take before going onto a damaged roof or into a damaged building?

What they are checking: Whether they protect themselves in hazardous field conditions rather than taking risks to move faster.

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The full job description

As published by COUNTRY Financial.

Experience more with a career at COUNTRY Financial! We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients. About the role Looking for a genuinely rewarding career where you know you’re actually making a difference in people’s lives? COUNTRY Financial is seeking a Senior Catastrophe Claims Specialist to serve as a first responder and member of a dedicated catastrophe (CAT) claims team. Principle duties are to investigate and settle personal and commercial lines property claims in the field. Maintains on-call availability with the ability to deploy at any time with the potential for being out for an extended period. This position requires extensive travel to areas that COUNTRY Financial conducts business. Normal work schedule is to work 10 straight twelve-hour days with the following 4 days off. CAT adjuster may be deployed to claims offices throughout the country to assist with claims office workload. When not deployed to CAT duty they will be assigned to a claims office to assist with workload. This position allows full-time field work within the territory for this position which includes the Bloomington, IL and surrounding areas. How does this role make an impact? - Responds to deployment directives and travels to catastrophe areas and areas with claims assistance needs to evaluate, negotiate, and settle personal and commercial lines property claims in various geographic locations. - Investigates and completes physical inspections of property claims, evaluates damages, and prepares written estimates according to policy provisions. - Initiates first contact with insureds and all relevant parties to gather basic information, obtain recorded statements and explain the overall claims process. Do you have what we're looking for? Typically requires 7+ years of relevant experience or a combination of related experience, education and training. - Must maintain a valid driver’s license with the ability to drive an automobile. - Part 107 drone license required for roof inspections. License must be obtained within 5 months of start date; must pass exam within 3 attempts. - Work is split approximately (up to) 90% field and 10% office, which will be contingent upon assigned claim type(s) within a specific geographic territory. - Must have the physical dexterity to walk, reach, climb, and crawl to inspect damage, sometimes in unfavorable working conditions or inclement weather. - The ability to lift, carry, and climb ladders weighing up to 80 pounds may be required (applicable to property claims only). - Must have the ability to climb and access two-plus story structures. - Work may extend beyond normal business hours as business needs dictate. This position allows full-time field work. When not traveling, adjuster will be based in the Bloomington, Illinois surrounding areas. #LI-CORP #LI-REMOTE Base Pay Range: $77,600-$106,700 The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience. Incentive Pay: In addition to base salary, this position is eligible for a Short-Term Incentive plan. Why work with us? Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business. You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match. COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations. Come join our team at COUNTRY today!

Apply at COUNTRY Financial