JobsAdvocate Health

Phlebotomist/Part-Time/Days/Lutheran General

Advocate Health · Park Ridge, IL

Posted Sep 13, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient was scared or upset about having blood drawn. What did you do?

bedside manner and ability to calm patients across a range of emotional states

Tell me about a time you had trouble getting a vein or the patient reacted badly during a draw. What did you do next?

clinical judgment on when to try again, switch technique, or escalate for help

This schedule is 4 a.m. to 12:30 p.m. with rotating weekends and holidays. What's your experience with early shifts, and what makes that workable for you?

realistic fit with the actual hours and reliability for a schedule many candidates struggle with

Tell me about a time you had to train or show a new employee or student how to do something. How did you approach it?

the teaching responsibility built into the role, since this position instructs others in phlebotomy and data entry

Describe a time you noticed a supply running low or equipment not working right before it became a problem. What did you do?

initiative and attentiveness to the operational side of the job, like inventory and equipment upkeep

Technical

Walk me through how you confirm a patient's identity before you draw blood, and what you do if the wristband and the labels don't match.

whether the candidate follows strict positive ID protocol without shortcuts, since misidentification is the biggest patient safety risk in this job

How would you approach drawing blood from a newborn versus an elderly patient with fragile veins?

understanding of age-specific technique and comfort adapting method to patient type

A specimen comes back to you unlabeled or with a requisition that doesn't match the labels. What's your process for fixing that?

discipline around specimen integrity and willingness to stop and resolve rather than guess

What's your comfort level with computer systems for ordering and verifying tests, and have you worked with any lab information systems before?

baseline computer literacy since order entry and documentation are daily tasks

You're drawing blood and you get exposed to a splash or a needle stick. Walk me through what you do in that moment.

knowledge of safety protocol and exposure control procedures required in a role handling blood and body fluids

Situational

You've got a stack of orders with different priority levels and scheduled draw times, plus a stat request just came in by pager. How do you decide what to do first?

ability to triage and manage competing demands in a fast-paced lab environment

How do you handle it when a doctor's office calls with an order that seems incomplete or unclear?

communication skills and comfort clarifying requests with clinical staff without getting flustered

A visitor or patient's family member gets frustrated with wait times and takes it out on you at the desk. How do you handle that?

customer service composure under stress with the public, not just clinical staff

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 60475 IL ACL Laboratories - Lutheran: Phlebotomy Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: Part-time day shift hours from 4:00 a.m. - 12:30 p.m. with rotating weekends and holidays Pay Range: $18.85 - $28.30 Major Responsibilities: • Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement. • Performs venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary. • Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. • Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests. • Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. • Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Responds to additional specimen procurement requests via pager or other means. • Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. • Reviews various pending and management reports. Generates and distributes reports • Provides assistance in support of Billing and other business functions. • Instructs employees and students in phlebotomy and data entry. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Education Required: • High school diploma or equivalent Experience Required: • 1 year phlebotomy experience, preferred Knowledge, Skills & Abilities Required: • Basic computer skills including experience using computer software applications. • Keyboarding and typing skills. • Excellent verbal and written communication skills. Good listening skills. • Ability to work in a fast paced environment and to handle multiple tasks simultaneously. • Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees. Physical Requirements and Working Conditions: • Operates all equipment necessary to perform the job. • Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs. • Must be able to sit, stand, walk and bend the majority of the workday. • May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents. • Will be exposed to human blood and body fluids. • Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed. • Must be able to handle stressful situations in a calm and professional manner. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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