JobsAdvocate Health

Phlebotomist/Part-Time/2nd Shift/Lutheran General

Advocate Health · Park Ridge, IL

Posted Sep 16, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient was scared or upset about having blood drawn. What did you do?

bedside manner and ability to keep a nervous patient calm and safe during the procedure

Tell me about a time you had trouble getting a vein or a draw failed. What did you do next?

technical persistence and knowing when to escalate for medical assistance rather than repeatedly sticking a patient

This role includes training new employees or students in phlebotomy and data entry. Have you done that kind of teaching before?

willingness and ability to mentor others, which is a listed responsibility

Tell me about a stressful shift where things were piling up. How did you stay steady?

composure under pressure in a high-volume, fast-paced lab setting

Tell me about a time a patient or coworker was difficult to deal with. How did you keep things professional?

customer service orientation across physicians, patients, and visitors as stated in the posting

Technical

Walk me through how you confirm a patient's identity before you draw blood.

whether the candidate follows strict two-identifier protocol without shortcuts, since misidentification is the top patient safety risk in phlebotomy

How would you handle a pediatric patient versus a newborn versus an elderly patient when it comes to drawing blood?

age-specific competency, which the posting explicitly calls out as required

What steps do you take to make sure a specimen is labeled correctly and won't get rejected by the lab?

attention to detail on labeling protocol, a common source of specimen rejection and compliance issues

How comfortable are you with computer systems for ordering tests, documenting results, and generating reports?

basic computer and data entry proficiency required for the order and documentation duties

How do you handle being exposed to blood and body fluids day after day, safety-wise?

understanding of infection control and use of PPE consistent with lab safety protocols

Situational

Say you have several draws due at the same time and one is marked STAT. How do you decide what to do first?

ability to prioritize under time pressure in a fast-paced multi-task environment

A doctor's office calls with a request that doesn't match what's in the system. How do you handle that?

problem-solving and communication skills when resolving requisition or order discrepancies

You're on a rotating weekend or holiday shift and short-staffed. How do you keep both patient care and turnaround times on track?

reliability and flexibility with the schedule, since rotating weekends and holidays are part of the job

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 60475 IL ACL Laboratories - Lutheran: Phlebotomy Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: Part-time 2nd shift hours from 1:30 p.m. - 10:00 p.m. with rotating weekends and holidays Pay Range: $18.85 - $29.70 Major Responsibilities: • Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement. • Performs venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary. • Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. • Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests. • Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. • Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Responds to additional specimen procurement requests via pager or other means. • Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. • Reviews various pending and management reports. Generates and distributes reports • Provides assistance in support of Billing and other business functions. • Instructs employees and students in phlebotomy and data entry. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Education Required: • High school diploma or equivalent Experience Required: • 1 year phlebotomy experience, preferred Knowledge, Skills & Abilities Required: • Basic computer skills including experience using computer software applications. • Keyboarding and typing skills. • Excellent verbal and written communication skills. Good listening skills. • Ability to work in a fast paced environment and to handle multiple tasks simultaneously. • Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees. Physical Requirements and Working Conditions: • Operates all equipment necessary to perform the job. • Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs. • Must be able to sit, stand, walk and bend the majority of the workday. • May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents. • Will be exposed to human blood and body fluids. • Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed. • Must be able to handle stressful situations in a calm and professional manner.   This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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