JobsAdvocate Health

Phlebotomist/Part-Time/2nd Shift/Sherman

Advocate Health · Elgin, IL

Posted Aug 26, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient was scared or upset before a blood draw. What did you do?

ability to manage patient anxiety and de-escalate without losing procedural focus

Describe a time you missed a vein or had a failed draw. What did you do next?

resilience, honesty about mistakes, and whether they have a sound recovery process

Tell me about a time you had to explain something to a frustrated family member or visitor on the phone or in person.

customer service composure with people who aren't the patient but are part of the experience

Have you ever trained or shown a new employee or student how to do something on the job? How did you approach it?

capacity to teach phlebotomy or data entry skills clearly, since this role includes instructing others

Tell me about a time you had to stay calm during a stressful or chaotic moment at work.

emotional regulation under pressure in a clinical, high-exposure environment

Technical

Walk me through how you confirm you have the right patient before you draw blood.

whether the candidate follows a reliable, repeatable ID verification process rather than relying on memory or assumption

What's different about your approach when you draw blood from a newborn versus an adult?

actual hands-on knowledge of age-specific phlebotomy technique, not just general awareness

How do you decide the order to draw specimens when you have several patients due around the same time?

understanding of priority draws and scheduled timing, like fasting or peak/trough labs

What steps do you take to make sure a specimen is actually suitable for testing before it leaves your hands?

attention to detail around labeling, volume, and specimen integrity standards

Situational

Say you have a two-year-old, a difficult adult draw, and a stat order all waiting at the same time. How do you decide what to do first?

prioritization skills and comfort making quick calls in a fast-paced environment

A specimen comes to you mislabeled or the requisition doesn't match what's ordered. What do you do?

whether they know to stop and resolve identification problems rather than push a questionable sample through

If you noticed supplies were running low near the end of a shift, what would you do?

initiative and reliability around inventory and equipment upkeep without being told

This shift starts between 1 and 3 in the afternoon with rotating weekends and at least two holidays a year. How does that fit with your life right now?

realistic commitment to the schedule rather than a hopeful answer that won't hold up

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 60495 IL ACL Laboratories - Sherman: Support Services Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: Part-time 2nd shift hours with start times ranging between 1:00 p.m. - 3:00 p.m. with rotating weekends and a minimum of two holidays a year. Pay Range: $18.85 - $28.30 Major Responsibilities: • Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement. • Performs venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary. • Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. • Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests. • Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. • Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Responds to additional specimen procurement requests via pager or other means. • Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. • Reviews various pending and management reports. Generates and distributes reports • Provides assistance in support of Billing and other business functions. • Instructs employees and students in phlebotomy and data entry. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Education Required: • High school diploma or equivalent Experience Required: • 1 year phlebotomy experience, preferred Knowledge, Skills & Abilities Required: • Basic computer skills including experience using computer software applications. • Keyboarding and typing skills. • Excellent verbal and written communication skills. Good listening skills. • Ability to work in a fast paced environment and to handle multiple tasks simultaneously. • Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees. Physical Requirements and Working Conditions: • Operates all equipment necessary to perform the job. • Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs. • Must be able to sit, stand, walk and bend the majority of the workday. • May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents. • Will be exposed to human blood and body fluids. • Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed. • Must be able to handle stressful situations in a calm and professional manner.   This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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