JobsAdvocate Health

Phlebotomist

Advocate Health · Mount Pleasant, WI

Posted Sep 15, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had trouble drawing blood from a patient, maybe a hard stick or a scared kid. What did you do?

resilience and technique under pressure, plus whether they know when to ask for help instead of repeatedly sticking a patient

Tell me about a time a patient or family member was upset or anxious with you. How did you handle it?

customer service skills and composure with distressed patients

Tell me about a time you had to train or show someone else how to do a task at work.

since the role includes instructing students and new employees, checking for patience and clear communication

Tell me about a time you were juggling phones, specimen processing, and a patient in front of you all at once.

ability to multitask calmly without sacrificing accuracy or safety

Technical

Walk me through how you confirm you have the right patient before you draw blood.

whether the candidate follows a strict, repeatable positive patient ID process rather than relying on memory or assumption

How do you approach drawing blood from a newborn versus an elderly adult?

understanding of age-specific care and adapting technique across the life span

What steps do you take when you get a critical or abnormal result that needs to reach a provider quickly?

familiarity with critical value reporting protocols and urgency

Describe your experience with running quality control checks or handling proficiency testing samples.

whether they understand QC isn't optional and treat it with the same rigor as patient samples

How comfortable are you with computer systems for order entry and result reporting? What systems have you used before?

baseline comfort with lab information systems and typing/data entry accuracy

Situational

Say you get a specimen that's mislabeled or the requisition doesn't match the tube. What do you do next?

knowledge of specimen identification protocols and whether they'll stop the process rather than guess

You've got a stat order come in while you're in the middle of a scheduled draw round. How do you decide what to do first?

prioritization skills in a fast-paced, multi-task environment

A specimen needs to be packaged and sent out for transport but the courier is running late. How do you make sure it still gets tested properly?

understanding of specimen stability, handling, and problem-solving under logistical constraints

This schedule includes weekend and holiday rotation with a noon to 8:30 shift. How do you feel about that, and how have you managed rotating schedules before?

realistic expectations about schedule demands and reliability

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Advocate Health.

Department: 60192 WI ACL Laboratories - AMC Mount Pleasant Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday- Friday 1200- 2030 with Weekend and Holiday Rotation. Pay Range: $19.80 - $29.70 Major Responsibilities: • Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement. • Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary. • Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests. • Performs limited testing under Clinical Laboratory Improvement Amendments (CLIA), 1988 guidelines according to established policies and procedures. • Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. Provides assistance in support of Billing and other business functions. • Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Packages and tracks specimens for transport. Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification. Responds to additional specimen procurement requests via pager or other means. • Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. Runs quality control checks. Takes appropriate action to notify providers of stat, critical and other abnormal results as defined by policy and procedure. • Performs laboratory result entry in the computer system. • Performs internal and external proficiency testing in the same manner as patient samples. Reviews various pending and management reports. Generates and distributes reports. • Instructs employees and students in phlebotomy, data entry and specimen processing functions. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: • None Required. Education Required: • High School Graduate. Experience Required: • No experience required. Knowledge, Skills & Abilities Required: • Demonstrates knowledge and experience in phlebotomy or related laboratory function. • Basic computer skills including experience using computer software applications. • Keyboarding and typing skills. • Excellent verbal and written communication skills. Good listening skills. • Ability to work in a fast paced environment and to handle multiple tasks simultaneously. • Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees. Physical Requirements and Working Conditions: • Operates all equipment necessary to perform the job. • Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs. • Must be able to sit, stand, walk and bend the majority of the workday. • May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents. • Will be exposed to human blood and body fluids. • Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed. • Must be able to handle stressful situations in a calm and professional manner. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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