JobsAdvocate Health

Phlebotomist: Casual

Advocate Health · Summit, WI

Posted Sep 13, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had trouble finding a vein or a patient was a hard stick. What did you do?

technique, persistence, and willingness to ask for help instead of repeatedly sticking a patient

Tell me about a time a patient was upset or anxious with you. How did you get through the interaction?

customer service skill and composure with a range of patients and families

Describe a time you had to multitask, like answering phones, managing inventory, and drawing patients all in the same stretch.

capacity to handle a fast-paced environment without dropping quality or safety

Have you ever trained or shown a new employee or student how to do something in the lab? How did you approach it?

comfort with the instructing responsibility listed in the role

Tell me about a time you were exposed to a stressful or upsetting situation at work, like a patient reacting badly to a needle. How did you stay calm and keep going?

emotional regulation and professionalism in the presence of blood, fluids, and patient distress

Technical

Walk me through how you confirm a patient's identity before you draw blood.

whether the candidate actually follows a two-identifier protocol rather than skipping it under time pressure

A tube comes back mislabeled or the requisition doesn't match the specimen. What do you do next?

knowledge of specimen identification protocol and refusal to cut corners on safety

What steps do you take when processing a specimen for testing, from the time it arrives to when it's ready for the instrument?

hands-on familiarity with accessioning, aliquoting, and pre-analytical handling

What's your experience with quality control checks, and what would make you stop and troubleshoot instead of just running the test?

understanding of CLIA-related QC responsibilities and judgment about when results can't be trusted

Situational

How would you handle drawing blood from a scared child versus a frail elderly patient?

understanding of age-specific care and ability to adjust approach across the life span

You're working a busy morning with draws stacking up by scheduled time. How do you decide what order to do them in?

ability to prioritize by urgency and protocol rather than just first-come order

If you got a critical or abnormal result while entering results into the computer, what would you do?

knowledge of critical value notification policy and sense of urgency

This is a casual position with a minimum of 8 hours a month and shifts anywhere from 7 to 6, including weekends. How does that fit with what you're looking for?

honest fit with the unpredictable, minimal-hours schedule before it becomes a problem later

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 60278 WI ACL Laboratories - AMG Waukesha Cty Summit Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: Hours would be anytime between 0700 and 1800, weekend help would be 0730-1230. Must work minimum of 8 hours per month. Pay Range: $19.80 - $29.70 Major Responsibilities: • Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement. • Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary. • Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests. • Performs limited testing under Clinical Laboratory Improvement Amendments (CLIA), 1988 guidelines according to established policies and procedures. • Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. Provides assistance in support of Billing and other business functions. • Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Packages and tracks specimens for transport. Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification. Responds to additional specimen procurement requests via pager or other means. • Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. Runs quality control checks. Takes appropriate action to notify providers of stat, critical and other abnormal results as defined by policy and procedure. • Performs laboratory result entry in the computer system. • Performs internal and external proficiency testing in the same manner as patient samples. Reviews various pending and management reports. Generates and distributes reports. • Instructs employees and students in phlebotomy, data entry and specimen processing functions. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: • None Required. Education Required: • High School Graduate. Experience Required: • No experience required. Knowledge, Skills & Abilities Required: • Demonstrates knowledge and experience in phlebotomy or related laboratory function. • Basic computer skills including experience using computer software applications. • Keyboarding and typing skills. • Excellent verbal and written communication skills. Good listening skills. • Ability to work in a fast paced environment and to handle multiple tasks simultaneously. • Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees. Physical Requirements and Working Conditions: • Operates all equipment necessary to perform the job. • Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs. • Must be able to sit, stand, walk and bend the majority of the workday. • May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents. • Will be exposed to human blood and body fluids. • Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed. • Must be able to handle stressful situations in a calm and professional manner. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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