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Pharmacy Technician

SSM Health · Madison, WI · Full time

Posted Sep 23, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you caught an error before it reached a patient.

What they are checking: Whether they pay close attention and speak up when something looks wrong.

This is an evening shift, Monday through Friday from 2 to 10 p.m., with a holiday rotation. How does that fit your life?

What they are checking: Whether they can commit to the evening schedule and holidays without frequent call-outs.

Tell me about a time you had to learn a new system or process quickly at work.

What they are checking: Whether they can adapt to pharmacy software, automated cabinets and changing procedures.

What would you do

A nurse calls upset because a medication still hasn't come up to the floor. How do you handle it?

What they are checking: Whether they stay calm, find the problem and communicate clearly instead of getting defensive.

You get several stat orders at once while you're in the middle of restocking. How do you prioritize?

What they are checking: Whether they put urgent patient needs first and can switch tasks without losing track.

A pharmacist asks you to do something you think might be outside your scope. What do you do?

What they are checking: Whether they understand the line between technician and pharmacist duties and will raise concerns politely.

About the work

Walk me through how you fill a medication order in a hospital pharmacy, start to finish.

What they are checking: Whether they follow a careful process with the right checks, since hospital errors reach patients fast.

What steps do you take to avoid mixing up look-alike or sound-alike drugs?

What they are checking: Whether they know practical safeguards like tall-man lettering, separation and barcode scanning.

What experience do you have with sterile compounding or IV preparation?

What they are checking: Whether they understand aseptic technique and USP standards that keep IV medications safe.

How do you handle controlled substances, and what would you do if a count didn't match?

What they are checking: Whether they take controlled substance rules seriously and report discrepancies right away.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling WI-SSM Health Dean Medical Group Madison North High Point Worker Type: Regular Job Highlights: Join a team where your work matters— every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact. Department: Pharmacy Schedule: Days Apply today. SSM Health – We bring out the incredible in you, everyday. Job Summary: Under the direct supervision of a pharmacist and according to standard procedures, assists in transcription, storage, preparation, dispensing, and delivery of medications. This entry-level pharmacy position is responsible for learning and assisting with non-sterile and /or sterile compounding, operating pharmacy automation systems, and maintaining accurate documentation and records in compliance with regulatory standards. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Assists in the preparation of medication orders that may include transcription, workflow management, automation utilization, and medication readiness for non-sterile compounding, checking, dispensing, and delivery. • Distributes medications to designated areas and returns unused, discontinued, or damaged doses to the pharmacy. Properly utilizes automation to ensure medications are secured and in-date in their area of use. • Supports inventory management activities that include receipt, storage, security, and inspection. Ensures that inventory areas are clean, and that inventory is rotated, in-date and properly labeled. • Adheres to regulatory requirements and quality assurance standards. Completes all documentation and maintains records in compliance with standard procedures. Promotes a safe practice environment and reports safety events when they occur. • Provides excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA). • Works in a constant state of alertness and safe manner. • Performs other duties as assigned. EDUCATION • High School Diploma/GED or education equivalency for licensing. EXPERIENCE • No experience required PHYSICAL REQUIREMENTS • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois • Pharmacy Technician, Registered - Illinois Department of Financial and Professional Regulation (IDFPR) • Or • FUTURE - Pharmacy Technician, Registered within 2 months - Illinois Department of Financial and Professional Regulation (IDFPR) • And • IL Registration Application Process Complete At Time Of Hire - Illinois Department of Financial and Professional Regulation (IDFPR) • And • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) • Or • Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) • Or • FUTURE - Certified Pharmacy Technician (CPhT) within 24 months - Pharmacy Technician Certification Board (PTCB) • Or • FUTURE - Certified Pharmacy Technician (ExCPT/CPhT) within 24 months - National Healthcareer Association (NHA) State of Work Location: Missouri • Pharmacy Technician - Missouri Division of Professional Registration • Or • FUTURE - Pharmacy Technician, Registered within 6 months - Missouri Division of Professional Registration • And • MO Registration Application and Finger Print Process Complete AT TIME OF HIRE - Missouri Division of Professional Registration State of Work Location: Oklahoma • Technician - Oklahoma State Board of Pharmacy • Or • FUTURE - Technician within 3 months - Oklahoma State Board of Pharmacy State of Work Location: Wisconsin • Pharmacy Technician, Registered - Wisconsin Department of Safety and Professional Services • Or • WI Registration Application Number (PAR) - Wisconsin Department of Safety and Professional Services • And • FUTURE - Pharmacy Technician, Registered within 6 Months - Wisconsin Department of • Safety and Professional Services Work Shift: Day Shift (United States of America) Job Type: Employee Department: 7979000032 West Retail Pharmacy Scheduled Weekly Hours: 40 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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