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Pharmacy Technician

SSM Health · WI · Full time

Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you caught an error before it reached a patient.

What they are checking: Whether they pay close attention and speak up when something looks wrong.

This is an evening shift, Monday through Friday from 2 to 10 p.m., with a holiday rotation. How does that fit your life?

What they are checking: Whether they can commit to the evening schedule and holidays without frequent call-outs.

Tell me about a time you had to learn a new system or process quickly at work.

What they are checking: Whether they can adapt to pharmacy software, automated cabinets and changing procedures.

What would you do

A nurse calls upset because a medication still hasn't come up to the floor. How do you handle it?

What they are checking: Whether they stay calm, find the problem and communicate clearly instead of getting defensive.

You get several stat orders at once while you're in the middle of restocking. How do you prioritize?

What they are checking: Whether they put urgent patient needs first and can switch tasks without losing track.

A pharmacist asks you to do something you think might be outside your scope. What do you do?

What they are checking: Whether they understand the line between technician and pharmacist duties and will raise concerns politely.

About the work

Walk me through how you fill a medication order in a hospital pharmacy, start to finish.

What they are checking: Whether they follow a careful process with the right checks, since hospital errors reach patients fast.

What steps do you take to avoid mixing up look-alike or sound-alike drugs?

What they are checking: Whether they know practical safeguards like tall-man lettering, separation and barcode scanning.

What experience do you have with sterile compounding or IV preparation?

What they are checking: Whether they understand aseptic technique and USP standards that keep IV medications safe.

How do you handle controlled substances, and what would you do if a count didn't match?

What they are checking: Whether they take controlled substance rules seriously and report discrepancies right away.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling. WI-SSM Health St. Mary's Hospital - Madison Worker Type: Regular Job Summary: Job Profile Summary Under the direct supervision of a pharmacist and in accordance with standard procedures, performs a full range of pharmacy technician duties, including transcription, preparation of non-sterile and sterile medications, dispensing, delivery, use of automation systems, auditing, and maintenance of documentation and records. This position serves as a departmental resource, addressing complex issues and providing training and guidance to technicians and students. This role may support and help coordinate daily pharmacy operations. Job Responsibilities and Requirements: Job Description PRIMARY RESPONSIBILITIES • Assists in the preparation of medication orders that may include transcription, workflow management, automation utilization, and medication readiness for checking, dispensing, and delivery. Completes complex non-sterile and/or sterile compounding of medications. Solves issues with medication preparation including those with automation and compounding. Identifies opportunities for improvement in medication preparation processes. • Distributes medications to designated areas and returns unused, discontinued, or damaged doses to the pharmacy. Utilizes automation to ensure medications are secured and in-date in their area of use. Ensures safety and efficiency in medication delivery. • Supports inventory management activities that include receipt, storage, security, and inspection. Ensures that inventory areas are clean, and that inventory is rotated, in-date and properly labeled. Identifies opportunities for improvement in the inventory management process. • Adheres to regulatory requirements and quality assurance standards. Completes all documentation and maintains records in compliance with standard procedures. Promotes a safe practice environment and reports situations that may lead to safety events in addition to safety events that occur. Identifies and communicates action steps that should be taken to improve department safety. • Provides excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA). • Conducts reviews and audits, as assigned, to identify gaps in workflows, regulatory compliance, and safety. Reports findings and helps identify action plans to close gaps. • Maintains proficiency in at least ten documented pharmacy competencies in at least three competency categories. Can teach competencies skills to others including technicians, students, and pharmacists. • Works in a constant state of alertness and safe manner. • Performs other duties as assigned. EDUCATION • High School Diploma/GED or education equivalency for licensing. EXPERIENCE • Two years’ experience as a pharmacy technician PHYSICAL REQUIREMENTS • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) • Or • Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) • And • Pharmacy Technician, Registered - Illinois Department of Financial and Professional Regulation (IDFPR) • Or • IL Registration Application Process Complete At Time Of Hire - Illinois Department of Financial and Professional Regulation (IDFPR) State of Work Location: Missouri • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) • Or • Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) • And • Pharmacy Technician - Missouri Division of Professional Registration • Or • MO Registration Application and Finger Print Process Complete AT TIME OF HIRE - Missouri Division of Professional Registration State of Work Location: Oklahoma • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) • Or • Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) • And • Technician - Oklahoma State Board of Pharmacy State of Work Location: Wisconsin • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB) • Or • Certified Pharmacy Technician (ExCPT/CPhT) - National Healthcareer Association (NHA) • And • Pharmacy Technician, Registered - Wisconsin Department of Safety and Professional Services • Or • WI Registration Application Process Complete AT TIME OF HIRE - Wisconsin Department of Safety and Professional Services Work Shift: Night Shift (United States of America) Job Type: Employee Department: 3901000007 Pharmacy Scheduled Weekly Hours: 35 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. • Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). • Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. • Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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