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Pharmacy Technician Coordinator

SSM Health · Madison, WI · Full time

Posted Sep 15, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This is a brand-new Infusion Access Team. Tell me about a time you helped build a process from scratch.

What they are checking: Whether they can work with unclear steps and help shape workflows rather than wait for perfect instructions.

Tell me about a time you were persistent with an insurance company or outside party to get a result.

What they are checking: Whether they keep pushing politely through phone queues and denials on a patient's behalf.

This role is hybrid. How do you stay connected and productive when you're working from home?

What they are checking: Whether they can manage themselves remotely and stay reachable for a team that coordinates closely.

What would you do

A cancer patient's infusion is scheduled for Monday and the prior auth was just denied on Friday. What do you do?

What they are checking: Whether they act fast, involve the pharmacist and care team, and look at appeals or other options.

You notice the same type of denial keeps happening. What do you do with that?

What they are checking: Whether they look for patterns and suggest process fixes, which is part of leading workflow improvement.

A patient calls worried they can't afford their treatment. How do you help?

What they are checking: Whether they know about copay assistance and foundations and can respond with care, not just policy.

You'll work under a pharmacist's supervision. When would you bring an issue to them?

What they are checking: Whether they know which clinical or coverage decisions need the pharmacist rather than handling them alone.

About the work

What do you know about prior authorizations, and why do infusion therapies so often need them?

What they are checking: Whether they understand that high-cost oncology and specialty drugs need insurer approval before patients can be treated.

How do you keep track of dozens of authorizations at different stages so nothing expires?

What they are checking: Whether they have a system for follow-up dates, since a lapsed auth can delay a patient's treatment.

How would you explain a benefits investigation to a nurse who just needs to know if the patient is covered?

What they are checking: Whether they can make insurance details simple for clinicians and patients.

How do you protect patient health information when working with insurers and multiple sites?

What they are checking: Whether they follow HIPAA in daily work like faxes, emails and phone calls.

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The full job description

As published by SSM Health.

It's more than a career, it's a calling WI-SSM Health West Beltline Worker Type: Regular Job Highlights: Pharmacy Technician Coordinator | Hybrid | Wisconsin 🚀 Help patients access life-changing infusion therapies. Join SSM Health's newly established Infusion Access Team and play a key role in ensuring oncology, bone marrow transplant, and specialty infusion patients receive the treatments they need. This hybrid position combines prior authorizations, care coordination, and problem-solving in a collaborative environment where you'll help shape new processes from the ground up. Previous pharmacy, prior authorization, medical billing, or healthcare experience is welcomed but not required. Enjoy a Monday-Friday schedule, no on-call responsibilities, and the opportunity to make a meaningful impact on patient care every day. Why you'll love it: • Hybrid work environment • No weekends or on-call • Growth opportunity within a brand-new team • Direct impact on oncology and specialty patient care • Monday-Friday schedule with flexible daytime hours Job Summary: Under the direct supervision of a pharmacist and in accordance with standard procedures, provides coordination and leadership for workflows and process improvement within a specialized operational area that spans multiple ministries. At least 80% of time is dedicated to this focused role, which may include areas such as community operations, technology and automation, regulatory compliance, finance, medication access and adherence, transitions of care, and purchasing. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES • Performs daily services and functions of the specialized role at multiple ministries or in a centralized service model. Interacts in a matrix manner that includes learning multiple workflows for various sites, travel, managing matrix relationships and collaborating across team members and ministries to prioritize and efficiently complete work. Solves issues in the specialized area as they arise. Ensures documents and records are accurate and completed in a timely manner. • Serves as a resource in the specialized area for other regional, system, and/or external stakeholders. Solves complex problems that may impact more than one ministry and ensures that issues are escalated and closed as needed. • Complies with legal, regulatory, and accreditation standards. Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices. Coaches team members across multiple ministries when practice standards are not upheld. • Conducts reviews and audits of specialized area. Reports and monitors KPIs to ensure optimal performance. Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care. Creates system standardization and leads implementation of operational changes and advancements. Participates in regional or system specialized work teams, committees, and councils. • Collaborates with regional or system leaders to develop and coordinate team member education, training, orientation, and competency. Trains other team members in specialized area. Prepares and distributes work schedules and provides cross-coverage for specialty area, as assigned. • Serves as the multi-ministry or regional liaison to regional or system pharmacy teams in specialty area. Collaborates with leadership to communicate changes in specialty area. • Provides excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA). • Works in a constant state of alertness and safe manner. • Performs other duties as assigned. EDUCATION • High School diploma/GED or 10 years of work experience EXPERIENCE • Three years’ experience as a pharmacy technician or relevant healthcare field PHYSICAL REQUIREMENTS • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. • Frequent keyboard use/data entry. • Occasional bending, stooping, kneeling, squatting, twisting and gripping. • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. • Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS State of Work Location: Illinois • Pharmacy Technician, Registered - Illinois Department of Financial and Professional Regulation • (IDFPR) • Or • FUTURE - Pharmacy Technician, Registered within 2 months - Illinois Department of Financial and Professional Regulation (IDFPR) • And • IL Registration Application Process Complete At Time Of Hire - Illinois Department of Financial and Professional Regulation (IDFPR) State of Work Location: Missouri • Pharmacy Technician - Missouri Division of Professional Registration • Or • MO Registration Application and Finger Print Process Complete AT TIME OF HIRE - • Missouri Division of Professional Registration • And • FUTURE - Pharmacy Technician, Registered within 6 months - Missouri Division of Professional Registration State of Work Location: Wisconsin • Pharmacy Technician, Registered - Wisconsin Department of Safety and Professional Services • Or • WI Registration Application Number (PAR) - Wisconsin Department of Safety and Professional Services • And • FUTURE - Pharmacy Technician, Registered within 6 Months - Wisconsin Department of Safety and Professional Services Work Shift: Day Shift (United States of America) Job Type: Employee Department: 7722840164 Infusion Access Team - WI Region Scheduled Weekly Hours: 40 SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.

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