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This position has closed. Northwestern Medicine removed this listing from their careers page on Sep 25, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Patient Service Representative NMG Neurology Full-time Days

Northwestern Medicine · Tinley Park, IL · Full time · Health Care Provider

Posted Sep 21, 2026 · We last checked this listing on Sep 22, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a customer service job you have had. What was the hardest part?

What they are checking: Real service experience, since the posting asks for zero to two years and honesty matters more than length.

Tell me about a time you dealt with someone who was angry with you about something that was not your fault.

What they are checking: Whether they can stay steady when they are the nearest person to be angry at.

This role may float to other clinics. How do you feel about not knowing where you will be?

What they are checking: Honest reaction to the floating, which is in the posting and which some people quietly hate.

Tell me about a time you learned a new computer system quickly.

What they are checking: Whether they pick up software without hand-holding, which decides their first month here.

How do you keep track of small tasks during a busy morning?

What they are checking: A real method, since a front desk loses things in the gaps.

Why this job, rather than a customer service job somewhere easier?

What they are checking: Whether the healthcare setting is deliberate or incidental.

What would you do

Your drawer is eleven dollars short. What do you do?

What they are checking: Whether they report it immediately, which is the only acceptable answer and the one people avoid.

Many neurology patients have trouble getting around. How would you help someone who is struggling to reach the desk?

What they are checking: Whether they have thought about this specific clinic's patients rather than patients in general.

The provider is running forty minutes behind. What do you tell the people waiting?

What they are checking: Whether they tell people early and honestly, or avoid the room until someone asks.

A patient asks you a medical question you are not qualified to answer. What do you say?

What they are checking: Whether they know where their role stops, which protects the patient and them.

About the work

Walk me through closing a cash drawer at the end of the day.

What they are checking: Whether they have handled money at work, and whether they take the count seriously.

How do you confirm you have the right patient?

What they are checking: Whether two identifiers is automatic for them, which is a patient safety basic.

Practice this interview out loud.

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Practice this out loud

The full job description

As published by Northwestern Medicine.

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies,procedures, guidelines and all other regulatory and accreditation standards. The Patient Service Representative supports the service area by checking patients in and out of appointments.This role will consistently demonstrate exemplary customer service when assisting patients and guests. Responsibilities: • Communicates with patients and guests including greeting them upon arrival, confirming identity andproviding necessary information related to their visit. • Completes check-in/out functions as directed. • Confirms and updates patient identification and demographic/insurance information. • Completes patient registration as needed. • Obtains patient consents/authorizations. • Collects co-payments, past due balances and point of service payments. • Posts payments, process billing information and perform “end of day” cash drawer closing. • Keeps waiting area clean and comfortable. • Informs patients of any delays or changes in appointment status. • Schedules appointments as necessary. • For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments. • May perform other duties as assigned. Required • High school diploma or GED equivalent. • Zero (0) to two (2) years’ experience in a customer service position. Preferred • Bachelor’s degree. • Previous experience in a healthcare setting. • Working knowledge of medical terminology. • Bilingual. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.