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This position has closed. Northwestern Medicine removed this listing from their careers page on Oct 5, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Patient Service Rep Radiation Oncology Causal

Northwestern Medicine · Warrenville, IL · Part time · Health Care Provider

Posted Sep 21, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This is casual at Warrenville. How does that fit your life?

What they are checking: Honest fit with the arrangement and location the posting states.

What do you do on a day when a patient you have got to know is not doing well?

What they are checking: Front desk staff in oncology carry this, and whether they have thought about it matters.

What would you do

Radiation oncology patients often come every weekday for weeks. What does that mean for the front desk?

What they are checking: The treatment pattern is unique and it changes what the desk is for.

How do you greet and speak to a patient who is frightened and unwell?

What they are checking: The posting makes them responsible for the whole service experience, and this is what it means here.

A treatment is running late and the schedule behind it is stacking up. What do you say?

What they are checking: The posting names informing patients of delays, and here the wait has weight.

How do you ask someone for a past due balance without embarrassing them?

What they are checking: The posting names collecting co-payments and past due balances, hardest in this setting.

How do you build a relationship with someone you will see every day for six weeks?

What they are checking: The defining feature of a radiation oncology waiting room.

About the work

Walk me through checking a patient in from the moment they reach your desk.

What they are checking: The posting names greeting, confirming identity and completing check-in as the core.

How do you confirm a patient's identity and update their insurance information accurately?

What they are checking: The posting names confirming identity and updating demographic and insurance information.

Walk me through closing a cash drawer at the end of the day.

What they are checking: The posting names posting payments, processing billing and end of day closing.

Practice this interview out loud.

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The full job description

As published by Northwestern Medicine.

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheresto the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies,procedures, guidelines and all other regulatory and accreditation standards. The Patient Service Representative supports the service area by checking patients in and out of appointments.This role will consistently demonstrate exemplary customer service when assisting patients and guests. Responsibilities: • Communicates with patients and guests including greeting them upon arrival, confirming identity andproviding necessary information related to their visit. • Completes check-in/out functions as directed. • Confirms and updates patient identification and demographic/insurance information. • Completes patient registration as needed. • Obtains patient consents/authorizations. • Collects co-payments, past due balances and point of service payments. • Posts payments, process billing information and perform “end of day” cash drawer closing. • Keeps waiting area clean and comfortable. • Informs patients of any delays or changes in appointment status. • Schedules appointments as necessary. • For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments. • May perform other duties as assigned. Required • High school diploma or GED equivalent. • Zero (0) to two (2) years’ experience in a customer service position. Preferred • Bachelor’s degree. • Previous experience in a healthcare setting. • Working knowledge of medical terminology. • Bilingual. Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Click on or copy and paste URL to your browser to view detailed benefits information NorthwesternMedicine Career Page https://jobs.nm.org/benefits Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception : New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.