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This position has closed. Southern Illinois Healthcare removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Patient Scheduler - Clinic

Southern Illinois Healthcare · Carbondale, IL · $18.28–$27.42 an hour · Full time

Posted Sep 23, 2026 · We last checked this listing on Oct 4, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How do you keep a case log and charge entry accurate when you are also answering phones all day?

What they are checking: Attention to detail under interruption, which directly affects billing.

Tell me about a time you caught a scheduling or registration error before it caused a problem.

What they are checking: A habit of double-checking that prevents patient and billing mix-ups.

What would you do

A patient is upset because their test was canceled for lack of authorization. How do you handle the call?

What they are checking: Calm, honest communication and follow-through when the patient is frustrated.

Two providers want the same procedure slot for different patients. What do you do?

What they are checking: Problem solving and knowing when to involve the manager.

If you were asked to cover for the department manager for a day, how would you approach it?

What they are checking: Readiness for the lead duties of covering and supporting other schedulers.

About the work

Walk me through scheduling a patient for a procedure that needs insurance pre-certification.

What they are checking: Whether they get authorization before the date, since a missed pre-cert can mean a denied claim or a canceled procedure.

What is an ABN, and when would you ask a patient to sign one?

What they are checking: Understanding of Medicare's Advance Beneficiary Notice, which protects both the patient and the clinic from surprise bills.

How comfortable are you with medical terminology, and how do you look up terms you do not know?

What they are checking: Whether they can read orders correctly, which the posting lists for the diabetes department.

How do you make sure test results get to the right provider and patient?

What they are checking: Care in coordinating results so nothing is lost or delayed.

What Microsoft Office tools have you used, and for what kind of work?

What they are checking: Practical computer skills for data collection and clerical work the posting names.

How do you protect patient privacy on the phone when you cannot see who is calling?

What they are checking: Verifying identity before sharing information, which HIPAA requires.

Practice this interview out loud.

Offer builds a real interview for this exact role at Southern Illinois Healthcare from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Southern Illinois Healthcare.

Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Location: Carbondale, IL Shift: Days, Mon-Fri Time Type: Full-Time Facility/Clinic Name: Center for Medical Arts Position Summary • Responsible for answering telephone, scheduling tests, pre-certifying and registering patients, coordinating test results, data collection and maintaining data. Principal Accountabilities • Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality Education • High School diploma or equivalent Licenses and Certification • N/A Experience and Skills • Technical Experience: 1 year • Technical Experience for Diabetes Department: • Basic medical terminology knowledge • Basic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc) • Typing minimum 40 wpm Physical Activities • Intermittent hand manipulation required • Intermittent lifting and carrying of 20 pounds Role Specific Responsibilities • Schedules patients for procedures • Posts case data and maintains case log • Enters patient charges • Provides pre-certification and ABN’s as required • General clerical duties • Lead: Assists with all scheduler roles • Lead: Assists dept manager as assigned and covers in their absence • Diabetes Department : • Accurately transcribes both internal and external referrals into EPIC • Reviews provider order for necessary components. Contacts referring provider office for new order if incomplete. • Manages work queue for nutrition and diabetes services for multiple locations throughout the system • Follows scheduling policy and procedures to accurately identify patient, insurances, referrals, and obtains required signatures where applicable • Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness. • Provides basic nutrition and diabetes specific health information • Generates reports to identify cancellations/no shows and reviews service history to determine need for rescheduling • Facilitates collection of data for CQI & KPI initiatives • Obtains appropriate referrals for outpatient follow-up services post-discharge from hospital • Connects with patients post-discharge from hospital to complete patient experience survey • Communicates with referring providers for any patient not receiving services as prescribed (ie unable to contact, no-show, multiple cancellations, etc) • Generates daily reports for inpatient glycemic data • Assists with data collection for annual accreditation reporting • Schedules conference rooms for group session, staff meetings, trainings, etc • Assists with management of staff outlook calendars • General clerical duties as assigned Compensation (Commensurate with experience): $18.28 To $27.42 To access our Benefits Guide/Plan Information, please click the link below: http://www.sih.net/careers/benefits