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Membership Representative (fill-in)

Health Fitness (Trustmark) · Libertyville, IL · Part time

Posted Aug 12, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you turned a hesitant customer into a buyer. What did you hear that changed the conversation?

What they are checking: Whether their sales instinct comes from listening for the real objection rather than pushing harder.

Tell me about a time you followed up with someone who didn't sign up the first time. What happened?

What they are checking: Whether they have the persistence to work leads over time, since most memberships are not closed on the first visit.

Describe a time you had a sales goal you weren't hitting. What did you change?

What they are checking: Whether they respond to a slow month by adjusting their approach rather than blaming traffic or the product.

What would you do

Walk me through how you'd give a tour of the Condell Centre Club to someone who just wandered in to look around.

What they are checking: Whether they can turn a casual visit into a real conversation about the person's goals instead of reciting amenities.

A prospect says the monthly rate is more than the gym down the road. How do you respond?

What they are checking: Whether they can defend value calmly without discounting on reflex or getting defensive about price.

This is a fill-in role. How would you stay current on membership options and promotions when you're only in a few shifts a month?

What they are checking: Whether a part-time person will take ownership of staying informed rather than giving members outdated answers.

A current member comes to the desk upset about a billing charge they don't recognize. What do you do?

What they are checking: Whether they can calm someone down, look into the account carefully, and follow through instead of passing the problem along.

Someone wants to cancel their membership. How do you handle that conversation?

What they are checking: Whether they can try to keep a member respectfully while still honoring the person's decision and the club's policy.

The club sits inside a health and wellness center tied to Advocate. How might the people walking in differ from a typical gym crowd?

What they are checking: Whether they think about members who may be older, new to exercise, or referred for health reasons and adjust their pitch.

About the work

How comfortable are you processing membership paperwork and account changes accurately while people are waiting in line?

What they are checking: Whether they can keep account details correct under pressure, because mistakes on payment information create angry members later.

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The full job description

As published by Health Fitness (Trustmark).

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities. About the role Love connecting with people and closing the deal? Advocate Condell Centre Club, managed by HealthFitness, is seeking a fill-in Membership Sales Representative in Libertyville, IL. In this role, you’ll play a key part in growing our membership community by building relationships, delivering outstanding service, and turning conversations into long‑term commitments. Key point of contact for the community and members at the client's Health and Wellness Center. Responsible for providing assistance and service to clients by answering requests, process, and provide information on membership accounts and services offered. Key Accountabilities: • Provide exceptional customer service to prospective and existing members via face-to-face service, phone, text, and email communication. Building lasting relationships with prospective and current members. • Meeting sales goals and generating leads through prospect, networking, and member referrals. • Promoting and attending facility social events. • Serving as facility ambassador to local businesses, corporations and community members. • May provide leadership presence on the floor to assist with issues that may arise and provide coverage when manager isn’t available. • Conduct tours of the facility and assist members with account changes and requests. • Other duties as needed/assigned Minimum Requirements • High School Diploma/GED. • Adult CPR/AED/First Aid certification. • 1-2 years previous sales experience. • Exceptional interpersonal skills. • Highly motivated and communicates effectively. • Passionate about helping others improve the quality of their lives. • Able and willing to listen to feedback and apply it moving forward. • Flu vaccination required during the Fall season. Preferred: • Associates degree or relevant work experience. The compensation range for this role is $17/hr - $20/hr. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market. Brand: HealthFitness HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  W e are an equal opportunity employer, including disability and protected veteran status.

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