JobsAdvocate Health

Medical Assistant or LPN - Urgent Care

Advocate Health · Brookfield, WI

Posted Sep 7, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had a full waiting room and a patient's condition suddenly changed. What did you do?

ability to triage and prioritize under real time pressure typical of urgent care volume

This clinic runs two 12-hour shifts and one 8-hour shift a week, plus every fourth weekend. How do you keep your energy and attention level consistent across a 12-hour shift, especially near the end of it?

realistic self-awareness about stamina and whether the schedule is actually sustainable for them

Tell me about a time you had to document something in the electronic health record quickly while still giving a patient your full attention. How did you balance the two?

ability to manage documentation demands without letting patient rapport suffer

Tell me about a time you disagreed with a coworker, maybe a nurse or provider, about how a patient should be handled. How did you resolve it?

teamwork and conflict resolution within a fast-paced care team

Why urgent care specifically, and not a primary care clinic or a hospital floor?

whether the candidate understands and actually wants the pace and unpredictability of walk-in care

Technical

Walk me through how you take a full set of vitals on a patient who just walked in with a laceration and is anxious about it. What order do you do things in and what are you watching for?

whether the candidate has a consistent, safe clinical workflow rather than a memorized checklist

What's your experience with point-of-care testing, like rapid strep or flu swabs, and how do you make sure results are accurate and documented correctly?

hands-on lab competency and attention to documentation accuracy

How comfortable are you with specimen collection, and can you tell me about a time collection didn't go smoothly and how you handled it?

practical skill plus composure when procedures don't go as planned

What do you know about administering vaccines or medications under a provider's direction, and how do you double check you have the right patient, right drug, right dose?

knowledge of medication safety checks, a non-negotiable in this role

Situational

Say a provider orders a medication and the dose looks off to you. What do you do?

willingness to speak up and follow safety protocol even when it means questioning a provider

A patient comes in agitated, maybe escalating verbally. Walk me through how you'd de-escalate before it gets physical.

de-escalation skill and judgment about when to involve others or use safety interventions

If a physical task came up, say a sliding transfer of a patient who can't help themselves, how would you handle that safely for both of you?

awareness of body mechanics and safe patient handling given the stated physical demands

What would you do if you suspected you'd been exposed to a patient's blood or body fluid during a procedure?

knowledge of exposure protocol and seriousness about personal and patient safety

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 02190 AAH Brookfield - Immediate Care Status: Full time Benefits Eligible: Yes Hou rs Per Week: 32 Schedule Details/Additional Information: Urgent Care is open, Monday - Friday: 8:00 am - 7:00 pm and Saturday/Sunday: 8:00 am - 4:00 pm. Will work every 4th weekend and 2 holidays per year. Would include two 12-hour shifts and one 8-hour shifts per week. 12-hour shifts are scheduled 7:45 am - 8:00 pm. Scheduling will depend on clinic needs. Pay Range: $21.85 - $36.15 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants and Licensed Practical Nurses must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: Licensure or Certifications • LPN: Licensed Practical Nurse (LPN) license issued by the state in which the team member practices, and • MA: Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required. • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required. Degrees: • GED or HS Equivalency Diploma. • LPN: Advanced training beyond High School that includes the completion of an accredited or approved program in Practical Nursing • MA: Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.  What You’ll Do: Urgent Care is open, Monday - Friday: 8:00 am - 7:00 pm and Saturday/Sunday: 8:00 am - 4:00 pm. Will work every 4th weekend and 2 holidays per year. Would include two 12-hour shifts and one 8-hour shifts per week. 12-hour shifts are scheduled 7:45 am - 8:00 pm. Scheduling will depend on clinic needs. As a Medical Assistant or Licensed Practical Nurse , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: Aurora Urgent Care in Brookfield, WI, offers in-person care for a variety of minor illnesses and injuries that need immediate attention but aren’t an emergency. Our walk-in clinic is open extended hours, making it a convenient option to get care after hours or if you can’t get in to see your primary care provider.  Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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