JobsAdvocate Health

Medical Assistant or LPN - Family Practice

Advocate Health · Brookfield, WI

Posted Sep 1, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you caught an error or something that looked off, like a wrong medication dose or a mismatched chart, before it became a problem.

attention to detail and willingness to speak up, which matters a lot in med administration and vaccines

Describe a time you had to give a patient or family member information they didn't want to hear.

communication style and compassion under stress

Tell me about a time you disagreed with a coworker or provider about how something should be handled with a patient. What did you do?

teamwork and conflict resolution within the care team

Tell me about a physically demanding moment on the job, maybe helping transfer a patient or handling equipment, and how you got through it safely.

realistic awareness of the physical demands listed, like lifting, transfers, and sustained standing

Technical

Walk me through how you room a patient from the moment you call them back to the moment the provider walks in.

whether the candidate has a consistent, safe workflow for vitals, history, and chart prep in a fast-paced clinic

What is your process for specimen collection and point-of-care testing, and how do you make sure results get documented correctly in the EHR?

hands-on lab skills and documentation discipline, since both are explicitly called out in the job

What is your experience administering vaccines and medications, and how do you double-check you have the right patient, right drug, and right dose?

comfort and safety protocol around medication administration, a core listed duty

What steps do you take to protect patient confidentiality, especially when you're pulling up charts or discussing cases around the office?

understanding of HIPAA and privacy practices in daily routine, not just as a policy statement

What does a good handoff to the provider look like to you when you finish rooming a patient?

whether the candidate understands what clinical information matters to the provider and how to communicate it concisely

Situational

A patient comes in agitated and starts raising their voice at you during rooming. What do you do?

de-escalation skills and composure, tying to the physical safety intervention requirement in the posting

Tell me about a day where the provider fell behind schedule and the waiting room was full. How did you handle the flow?

ability to manage pace and triage priorities under time pressure in a full-day clinic schedule

How do you keep track of multiple providers' preferences and workflows if you're supporting more than one physician or NP in a day?

organizational flexibility in a team-based ambulatory setting with several clinicians

If a patient's vitals come back concerning, like a very high blood pressure reading, right before you're about to move on to the next room, what do you do?

clinical judgment and knowing when to escalate versus continue routine intake

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 01120 AAH Brookfield - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: Work Schedule will be: Monday, Tuesday, Thursday, Friday: 7:30 am - 5:00 pm. (Wednesdays off to reflect Provider schedule) Pay Range: $21.85 - $32.80 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants and Licensed Practical Nurses must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. Actual compensation offered in the Pay Range of $21.85- $32.80 for an MA or $24.10 - $36.15 for an LPN and will be based on factors such as qualifications, skills, relevant experience and/or training. We’re Looking For: Licensure or Certifications • LPN: Licensed Practical Nurse (LPN) license issued by the state in which the team member practices, and Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required. • MA: Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required. Degrees: • GED or HS Equivalency Diploma. • LPN: Advanced training beyond High School that includes the completion of an accredited or approved program in Practical Nursing • MA: Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.  What You’ll Do: As a Medical Assistant or Licensed Practical Nurse , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: Our primary care physicians at Aurora Family Medicine in Brookfield, WI, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family.  Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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