JobsAdvocate Health

Medical Assistant - Neurology Clinic (Palos Heights)

Advocate Health · Palos Heights, IL

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to take a patient's history and something they said didn't match what was in the chart. What did you do?

attention to detail and willingness to flag discrepancies rather than just documenting and moving on

Tell me about a time a patient was anxious or upset before seeing a provider. How did you handle it?

bedside manner and de-escalation skill with a patient population that can include cognitive or emotional symptoms

Tell me about a time the clinic got busier than expected and you had multiple patients or providers needing you at once. How did you prioritize?

ability to triage tasks in a fast-paced outpatient environment without dropping patient care

What does patient confidentiality mean to you in your day-to-day work, and can you give an example of protecting it?

understanding of HIPAA in practical, everyday terms rather than just reciting the rule

Technical

Walk me through how you'd room a patient who's coming in for a new-patient neurology visit, from the time you call them back to the time the provider walks in.

whether the candidate has a real workflow for vitals, history-taking, and prepping the chart, not just a vague idea of 'rooming'

This clinic sees a lot of patients with epilepsy, migraines, and movement disorders. What extra care or attention do you think those patients might need compared to a general primary care visit?

whether they understand the specific population and safety considerations, like seizure precautions or mobility issues

How do you make sure the vitals and history you document in the EHR are accurate and complete before the provider sees the patient?

discipline around documentation accuracy since neurology decisions often hinge on subtle changes over time

Have you given medications or vaccines before? Walk me through how you double-check you have the right patient, right drug, and right dose.

medication safety practices and whether they follow a consistent verification process

Have you done specimen collection or point-of-care testing before? What's your process for making sure a sample doesn't get mislabeled or contaminated?

lab safety habits and attention to chain-of-custody basics

Situational

Say a patient with Parkinson's is having trouble getting onto the exam table safely. What do you do?

practical judgment around patient safety, body mechanics, and asking for help before someone gets hurt

This role means traveling between satellite locations. How do you handle a schedule that shifts location day to day?

reliability and flexibility given the stated transportation and travel requirement

If a patient became physically combative or needed to be restrained for their own safety, what would you do first?

whether they know their role boundaries and the correct escalation steps rather than acting alone

How do you communicate with the nurses and physicians here when something changes with a patient mid-visit?

teamwork and clear handoff communication within a collaborative care team

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 02240 AMG Palos Heights - Neurology Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Reliable transportation needed Pay Range: $22.90 - $34.35 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have graduated from an accredited Medical Assistant program or 2 years of verifiable Medical Assistant experience or a current certified/registered Medical Assistant with 2 years of verifiable Medical Assistant experience • Previous medical experience a plus What You’ll Do: Schedule: Monday-Friday 8:00am-4:30pm Must be willing to travel to satellite locations As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location: Advocate Health’s Neurology Clinic in Palos Heights, IL is a highly collaborative, fast-paced outpatient practice dedicated to delivering exceptional, patient-centered neurological care. Our team includes experienced neurologists, advanced practice providers, nurses, and support staff who work together to manage a wide range of neurological conditions, including migraines, epilepsy, multiple sclerosis, movement disorders, and neuromuscular diseases. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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