JobsAdvocate Health

Medical Assistant (MA) - Primary Care

Advocate Health · Mount Pleasant, WI

Posted Sep 2, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient was anxious or upset during a visit. What did you do?

ability to stay calm and compassionate under emotional pressure with patients

Tell me about a time you caught an error, either your own or someone else's, involving medication or a lab result. What did you do next?

honesty and follow-through around safety, not just technical accuracy

Tell me about a time you had to work closely with a provider or nurse who had a very different communication style than you. How did you make it work?

ability to function smoothly as part of a care team day to day

This schedule runs early mornings through late afternoon, three days a week. What draws you to this kind of part-time schedule, and how does it fit your life?

realistic commitment to the specific hours and reliability for a part-time role

Technical

Walk me through how you take and document a full set of vital signs on a patient. What steps do you never skip?

whether the candidate has a consistent, safe clinical routine rather than shortcuts

Tell me about your experience with phlebotomy and specimen collection. How many draws would you say you do in a typical week at your current or last job?

actual hands-on comfort with a preferred but not required skill, since this role leans on it

Have you worked with an electronic health record before? Which one, and how do you make sure what you chart is accurate and timely?

EHR fluency and understanding of documentation as a patient safety issue, not just paperwork

What's your process for administering a vaccine or medication, from checking the order to documenting it afterward?

whether they follow the checks that prevent medication errors, like right patient and right dose

How do you keep patient information confidential when you're moving between rooms, computers, and conversations with coworkers all day?

understanding of HIPAA and privacy habits in a busy open clinic environment

Situational

A physician asks you to prepare a patient for a procedure you haven't done in a while. What do you do before you walk into that room?

whether the candidate knows their scope of practice and asks for help instead of guessing

Describe how you'd handle a day where three patients are in rooms waiting, a provider needs a specimen run to the lab, and the phone is ringing with a refill request.

prioritization skills in a fast-moving primary care clinic with competing demands

If a patient's vitals come back abnormal right before the provider sees them, what do you do?

judgment about escalating clinical concerns quickly and appropriately

Tell me about a time you had to physically assist or reposition a patient, maybe a transfer or something requiring another person's help. How did you handle it safely?

awareness of body mechanics and safety protocols given the physical demands listed

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 01120 AMG Spring Street - Family Medicine Status: Part time Benefits Eligible: Yes Hou rs Per Week: 24 Schedule Details/Additional Information: Tuesday, Wednesday, Friday 8-hours shifts scheduled between 6:45a-5p Pay Range: $21.85 - $32.80 Job   Description   Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care.   Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality.   They are expected to   maintain   a high level   of professionalism and compassion during all interactions.     Where You Will Work :   Our primary care physicians at Aurora in Racine, WI provide the high-quality, personalized care you deserve.   Primary care   is   the first point of contact in health care and our family medicine physicians are here to care for your entire family. When   you’re   looking for primary care close to home, visit us in Racine, WI.   Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations.   We're   also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.     We’re   Looking For:   • High School Diploma or GED   required .       • M ust   have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy   skills are   preferred .     What   You’ll   Do:   As a   Medical Assistant ,   you’ll   play a vital role   in   the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day .     As a key member of the ambulatory care team, you will:    • Welcome patients and support their transition into care.    • Take and record vital signs, medical histories, and health screenings.    • Prepare patients for exams and   assist   providers during procedures.    • Administer medications and vaccines as directed.    • Perform lab-related tasks including specimen collection and point-of-care testing.    • Document care accurately in the electronic health record.    • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.     About This Location:   Aurora Medical Group (AMG) is part of   Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.     Your feedback matters.   Every   teammate’s   voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.     Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist   frequently   throughout the workday.    • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.    • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.    • Must have functional speech, vision, hearing, and touch with   ability   to use fine hand manipulation skills for IV insertion and other procedures/functions.    • Maneuver foot pedals on carts or machines.    • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.    • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be   worn   as necessary.    • Must be able to respond quickly to changes in patient and/or unit conditions.    • Physical Abilities Testing may be   required .    • Additional   department specific physical requirements may be   identified   for unique responsibilities within the department by the nurse leader.     Ready to Take the Next Step:   Apply Now!   Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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