JobsAdvocate Health

Medical Assistant (MA) II - Primary Care

Advocate Health · Chicago, IL

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

This clinic sees both kids and adults on the same schedule. Tell me about a time you had to shift your approach quickly between a pediatric patient and an adult patient.

comfort and flexibility across age groups, since the posting flags this as a preference

Tell me about a time a provider asked you to do something during a procedure that you weren't fully comfortable with or trained for.

whether they know their scope of practice and can speak up appropriately

Describe a busy day where the schedule was backed up and multiple patients needed to be roomed at once. How did you prioritize?

ability to triage and stay organized in a high-volume primary care clinic

Tell me about a time you disagreed with a coworker, like a nurse or another MA, about how something should be handled with a patient.

teamwork and conflict resolution within a care team

Technical

Walk me through how you room a patient from the moment they check in to when the provider walks in.

whether the candidate has a consistent, safe workflow versus just listing tasks

How do you take and document vital signs when something looks off, like a blood pressure that seems too high for the patient in front of you?

whether they recheck and escalate rather than just recording the number

Tell me about a point-of-care test or specimen collection you've done. What steps do you take to make sure the sample and the result are accurate?

hands-on lab competency and attention to procedural accuracy

Describe your experience documenting in an electronic health record. What do you do when you realize you entered something incorrectly after the fact?

EHR fluency and honesty around correcting documentation errors properly

What's your experience administering medications or vaccines, and what do you check before you give one?

medication safety habits like the rights of administration and allergy checks

Situational

A toddler is screaming and fighting you during a vaccine, and the parent looks stressed too. What do you actually do in that moment?

practical de-escalation skill with both the child and the caregiver, not just textbook knowledge

This schedule includes a late shift one weekday and one Saturday morning a month. How do you think that will fit with your life outside work?

realistic buy-in to the schedule before they're hired and quit over it

Walk me through how you'd handle a patient who becomes verbally aggressive or agitated in the exam room.

knowledge of verbal de-escalation and when to involve others, given the physical requirement listed for safety interventions

How do you keep a patient's information private and secure during a normal shift, especially in shared spaces like the front desk or hallway?

working knowledge of confidentiality practices in a real clinic setting, not just HIPAA as a buzzword

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 01450 AMG Chicago W North Ave - Pediatrics: General Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: We are known as the Oak Park location as we are located right on the border of Oak Park/Chicago. Clinic Hours Monday/Thursday, 8am-7:30pm Tuesday/Wednesday, 7:30am-7:30pm Friday, 730:am-5:00pm Saturday 8am-12:30pm (one per month) MA shift requires: 1 weekday late night shift per week 1 half day Saturday per month 40-hour work week. Pay Range: $22.90 - $34.35 Job Description Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.  Where You Will Work :  Advocate Medical Group (AMG) is part of  Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.  We’re Looking For:   • High School Diploma or GED required.    • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Confident working with both children and adults preferred.  What You’ll Do:   Clinic hours: • Monday/Thursday, 8am-7:30pm • Tuesday/Wednesday: 730am- 730pm • Fridays: 730am-5pm   • One weekday late night shift per week required • Saturday 8am-12:30pm (1 half day Sat. per month required) As a  Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    As a key member of the ambulatory care team, you will:   • Welcome patients and support their transition into care.   • Take and record vital signs, medical histories, and health screenings.   • Prepare patients for exams and assist providers during procedures.   • Administer medications and vaccines as directed.   • Perform lab-related tasks including specimen collection and point-of-care testing.   • Document care accurately in the electronic health record.   • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.  About This Location:   Chicago, IL - 6434 W North Ave Your feedback matters.  Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.   • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.   • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.   • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.   • Maneuver foot pedals on carts or machines.   • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.   • Must be able to respond quickly to changes in patient and/or unit conditions.   • Physical Abilities Testing may be required.   • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.  Ready to Take the Next Step:   Apply Now!  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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