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Medical Assistant II

Silver Cross Hospital · New Lenox, IL · $19.45–$24.32 an hour · Full time

Posted Sep 21, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time a caller was upset or rude. How did you handle it?

What they are checking: Whether they stay calm and kind with frustrated patients while still solving the problem.

How do you stay productive and connected to your team when you work remotely?

What they are checking: Whether they have the self-discipline and communication habits that remote work demands.

What would you do

This remote role answers incoming calls for all providers in the medical group. How do you handle a high volume of calls without rushing patients?

What they are checking: Whether they can keep pace on the phones while still listening carefully to each caller.

A patient calls with chest pain and shortness of breath and wants an appointment next week. What do you do?

What they are checking: Whether they recognize an emergency on a triage call and direct the patient to urgent care right away.

You are asked to notify a patient of lab results. What can you say, and what should come from the provider?

What they are checking: Whether they stay within their scope and follow provider direction when sharing results.

How do you support several providers at once and keep each on schedule?

What they are checking: Whether they can organize competing requests across providers without dropping tasks.

About the work

How do you take a phone message for a provider so nothing important gets lost?

What they are checking: Whether they capture the right details and route messages correctly, which the posting stresses.

Walk me through how you would obtain a prior authorization for a medication.

What they are checking: Whether they know the steps, paperwork and follow-up that prior authorizations require.

How do you verify a patient's identity and insurance over the phone?

What they are checking: Whether they protect privacy and keep demographics and insurance records accurate.

Working from home, how do you protect patient privacy during calls?

What they are checking: Whether they keep HIPAA protections in a home setting where others may overhear.

Practice this interview out loud.

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The full job description

As published by Silver Cross Hospital.

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated. Summary: Assists in delivery of primary healthcare, patient care management and clerical duties as required. Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide care appropriate to the age of the patients served. Ability to establish and maintain effective working relationships with patients, employees and the public. Requirements & Education: Knowledge of medical practice to assist in patient care. Knowledge of examination, diagnostic, and treatment room procedures. Knowledge of medical equipment and instruments to administer patient care. Knowledge of common safety hazards and precautions to establish a safe work environment. Skill in assisting in a variety of treatments as directed. Skill in taking vital signs. Skill in maintaining records and recording test results. Skill in developing and maintaining department quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to react calmly and effectively in emergency situations. Ability to interpret, adapt, and apply guidelines and procedures. Ability to communicate clearly. Ability to operate automated patient-billing system. Education: High school diploma or GED required. Graduation or completion of Certified Medical Assistant preferred, not required. Experience: Patient Care Technicians and Certified Nursing Assistant experience will be strongly considered. CPR Certification. Work Shift Details: Days, Monday - Friday (DAY SHIFT NO WEEKENDS). Float position for all SCMG office locations. Department: SCMG MGMT SERVICES Benefits for You At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members. Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes: · Medical, Dental and Vision plans · Life Insurance · Flexible Spending Account · Other voluntary benefit plans · PTO and Sick time · 401(k) plan with a match · Wellness program · Tuition Reimbursement Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits. The expected pay for this position is listed below: $19.45 - $24.32 The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

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