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Medical Assistant

Endeavor Health · IL · $20.29–$29.42 an hour · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped someone find a community resource.

What they are checking: Whether they know how to connect people with help like transportation or food.

Tell me about a time you coordinated appointments for someone with many providers.

What they are checking: Whether they can handle complex scheduling and care coordination.

What interests you about chronic care management compared to clinic work?

What they are checking: Whether they're drawn to phone-based coordination, which differs from rooming patients.

What would you do

During an outreach call, a patient mentions new chest pain. What do you do?

What they are checking: Whether they know to refer clinical issues to the RN right away instead of handling them.

A patient is frustrated and doesn't want to talk on the phone. How do you handle it?

What they are checking: Whether they can build rapport and respect the patient's wishes.

How do you support the MSW or RN with higher risk patients?

What they are checking: Whether they work well as part of a care team and know their role.

About the work

How would you explain the Chronic Care Management program to a patient and enroll them?

What they are checking: Whether they can present CCM clearly so patients understand and agree to take part.

How do you make sure each CCM patient gets at least 20 minutes of outreach a month?

What they are checking: Whether they can track time and tasks so patients get the support required.

How do you manage tasks in a patient portal so nothing is missed?

What they are checking: Whether they stay organized with digital task lists and follow-up.

How do you document outreach calls so the team can follow up?

What they are checking: Whether they write clear notes that support continuity of care.

Practice this interview out loud.

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The full job description

As published by Endeavor Health.

Hourly Pay Range: $20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Position: Medical Assistant • Location: Skokie, IL • Full Time: 40 hours per week • Hours: Monday-Friday, 8:00a-4:30p What you will do: The Chronic and Complex management program (CCM) Proactively identify patients who have multiple or complex medical and/or psychosocial needs or who are at risk of developing complex needs during an acute episode of illness. Provide early intervention and prevent recurrent crisis or unnecessary hospitalizations. Support and reinforce provider and patient interactions with recommended treatments and therapies. Facilitate communication among the patient, their families and caregivers, healthcare providers, the community, and the health plan • Support rising risk patient population and as needed support the MSW or RN with the higher risk patients • Engages and enrolls patient in CCM • Manages tasks in portal for patients that require outreach and support with coordination of care • Outreaches Chronic Care Management patients as assigned, minimum 20 minutes/month • Refers clinical issues to RN • Support with connecting patients to resources • Support patients with appt scheduling and coordination of care What you will need: • Education: Preferred current certification from a national Medical Assistant certification body or obtain within 3 months of hire or transfer. • Certification: BLS/CPR Certification for the Healthcare Provider American Heart Association (AHA) required • Experience: Working knowledge of and experience with the use clinical equipment and materials. Benefits (for full and part-time positions): • Premium pay for eligible employees • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, and Vision options • Tuition Reimbursement • Free Parking • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off and Holiday Pay • Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

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