Medical Assistant
Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you helped someone find a community resource.
What they are checking: Whether they know how to connect people with help like transportation or food.
Tell me about a time you coordinated appointments for someone with many providers.
What they are checking: Whether they can handle complex scheduling and care coordination.
What interests you about chronic care management compared to clinic work?
What they are checking: Whether they're drawn to phone-based coordination, which differs from rooming patients.
What would you do
During an outreach call, a patient mentions new chest pain. What do you do?
What they are checking: Whether they know to refer clinical issues to the RN right away instead of handling them.
A patient is frustrated and doesn't want to talk on the phone. How do you handle it?
What they are checking: Whether they can build rapport and respect the patient's wishes.
How do you support the MSW or RN with higher risk patients?
What they are checking: Whether they work well as part of a care team and know their role.
About the work
How would you explain the Chronic Care Management program to a patient and enroll them?
What they are checking: Whether they can present CCM clearly so patients understand and agree to take part.
How do you make sure each CCM patient gets at least 20 minutes of outreach a month?
What they are checking: Whether they can track time and tasks so patients get the support required.
How do you manage tasks in a patient portal so nothing is missed?
What they are checking: Whether they stay organized with digital task lists and follow-up.
How do you document outreach calls so the team can follow up?
What they are checking: Whether they write clear notes that support continuity of care.
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Practice this out loudThe full job description
As published by Endeavor Health.