JobsAdvocate Health

Medical Assistant

Advocate Health · Tinley Park, IL

Posted Sep 7, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to document something in the electronic health record and realized afterward you'd made an error. What did you do?

honesty and follow-through on correcting mistakes in a legal medical record

Tell me about a time you caught something during an intake or history that ended up mattering for the patient's care.

attentiveness and clinical judgment beyond just checking boxes

Tell me about a time you disagreed with a nurse or provider about how something should be handled with a patient. How did you resolve it?

teamwork and whether they can raise concerns respectfully within a hierarchy

How do you make a patient feel comfortable when they're nervous about a procedure or an unfamiliar clinic like a sleep center?

bedside manner and compassion, which the posting stresses repeatedly

Technical

Walk me through how you take and record a full set of vital signs on a patient. What do you check for before you write anything down?

basic clinical competence and whether they verify readings rather than just recording numbers automatically

Tell me about your experience with phlebotomy and specimen collection. How many draws would you say you've done and what's your process for a difficult stick?

actual hands-on skill level since phlebotomy is preferred but not guaranteed from every candidate's background

Describe how you'd prepare a patient and the room before a provider comes in to perform a procedure.

understanding of workflow and readiness so the provider's time isn't wasted

How do you handle administering a medication or vaccine when you have even a small doubt about the dose or the patient's history?

whether they stop and verify instead of proceeding on autopilot, a patient safety check

Point-of-care testing is part of this role. What tests have you run and how do you make sure results are accurate before they go to the provider?

quality control habits and familiarity with lab equipment

Situational

This clinic runs in an APN sleep center setting seeing patients back to back from 7:30 to 4. How do you keep the flow moving when a provider is behind and patients are waiting?

ability to manage pace and stay calm under a tight ambulatory schedule without cutting corners on care

A patient comes in anxious and starts raising their voice at you before their exam. What do you do in that moment?

de-escalation skill and composure, which the posting explicitly calls out as a physical requirement

This job involves physical tasks like sliding transfers with a second person and lifting up to 35 pounds. What's your experience with patient handling like this?

physical readiness and safety awareness for the job's demands

If you noticed a coworker not following proper protective equipment procedure around a patient with a communicable illness, what would you do?

willingness to uphold safety standards even when it means addressing a peer

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 38307 Advocate Sleep Centers: IL - Sleep Center: APN Clinic Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: South Region Continuing Health Sites M - F 7:30a - 4p Pay Range: $21.85 - $34.35 Job Description Summary:   Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions.  We’re Looking For:   • High School Diploma or GED required.    • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify.   • Phlebotomy skills are preferred .   Schedule: South Region Continuing Health Sites M - F 7:30a - 4p What You’ll Do:   As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    As a key member of the ambulatory care team, you will:   • Welcome patients and support their transition into care.   • Take and record vital signs, medical histories, and health screenings.   • Prepare patients for exams and assist providers during procedures.   • Administer medications and vaccines as directed.   • Perform lab-related tasks including specimen collection and point-of-care testing.   • Document care accurately in the electronic health record.   • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.  About This Location:  The medical center that provides the highest quality of health care has opened the doors on our new facility in Palos Heights. Please click on the links below for additional information or to learn how to make an appointment at one of our specialty centers located in Palos Heights. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.   • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.   • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.   • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.   • Maneuver foot pedals on carts or machines.   • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.   • Must be able to respond quickly to changes in patient and/or unit conditions.   • Physical Abilities Testing may be required.   • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.  Ready to Take the Next Step:   Apply Now!  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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