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Hot Side Commercial Kitchen Service Technician

SmartCare · Madison, WI · Full time

Posted Jul 29, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you got a restaurant back up and running quickly.

What they are checking: Whether they understand the urgency of keeping a kitchen operating and can deliver under pressure.

Tell me about a time you worked independently on a job with no one to ask. How did you decide what to do?

What they are checking: Whether they can make sound decisions alone in the field.

How do you keep your documentation accurate when you have several calls a day in Green Bay or Madison?

What they are checking: Whether they complete service records on time so billing and follow-up are not delayed.

What would you do

You are installing new equipment at a school kitchen and the gas connection does not match the unit. What do you do?

What they are checking: Whether they stop and solve the issue properly rather than forcing an unsafe install.

How do you explain a costly repair to a customer who is worried about the bill?

What they are checking: Whether they communicate clearly and honestly so the customer trusts the recommendation.

About the work

A commercial fryer is not holding temperature. How would you diagnose it?

What they are checking: Whether they can troubleshoot thermostats, high limits and burners in a logical order.

Walk me through troubleshooting a steamer that is not producing steam.

What they are checking: Whether they understand water supply, scale buildup and heating elements in steam equipment.

How do you test a gas valve or pilot safety on a range?

What they are checking: Whether they work safely with gas systems and know the key safety components.

What does good preventive maintenance look like on a commercial griddle or oven?

What they are checking: Whether they know what to check to prevent breakdowns and reduce customer downtime.

Do you have EPA certification, and how would you approach getting it if not?

What they are checking: Whether they are willing to build credentials beyond hot side work.

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The full job description

As published by SmartCare.

Hot Side Commercial Kitchen Equipment Technician Keep the Heat On. Keep Kitchens Running. Do you enjoy solving problems, working with your hands, and being the hero who gets restaurants back in business? If you thrive in a fast-paced environment and love tackling mechanical and electrical challenges, we want you on our team! We're looking for a Hot Side Commercial Kitchen Equipment Technician who takes pride in quality workmanship and enjoys something different every day. From ovens and fryers to grills, steamers, and ranges—you'll be the expert keeping commercial kitchens cooking. What You'll Do • Diagnose, repair, and maintain commercial cooking equipment. • Install new hot-side kitchen equipment for restaurants, schools, hospitals, and other food service facilities. • Perform preventive maintenance to help customers avoid costly downtime. • Troubleshoot gas, electric, and steam-operated equipment. • Deliver outstanding customer service while building strong client relationships. • Complete service documentation accurately and efficiently. • Work independently while being supported by a great team. What You Bring • Experience servicing commercial kitchen equipment (or a strong mechanical/electrical background). • Ability to troubleshoot electrical, gas, and mechanical systems. • EPA certification is a plus (or willingness to obtain it). • Valid driver's license with a clean driving record. • Strong communication and customer service skills. • Self-motivated attitude and a passion for fixing things. Why You'll Love Working Here 🔥 Competitive pay based on experience 🚐 Company service vehicle 🧰 Top-quality tools and equipment 📱 Company phone and tablet 🏥 Health, dental, and vision benefits 💰 401(k) with company match 🏖️ Paid time off and holidays 📚 Ongoing factory training and career development 📈 Opportunities to grow with a company that invests in its people Who You Are You're the person people call when something won't work. You enjoy figuring things out, take pride in doing the job right the first time, and know that every repaired fryer or oven helps keep someone's business running. If you're ready for a career where no two days are the same and your skills truly make a difference, we'd love to meet you. Apply today and help keep the kitchens of our community fired up! About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com .

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