Jobs › SmartCare

Commercial Kitchen Technician

SmartCare · Milwaukee, WI · Full time

Posted Aug 21, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about the commercial kitchen equipment you have worked on most.

What they are checking: Whether their experience matches the cooking, refrigeration and ware-washing work in Milwaukee.

Tell me about a time you had to contact a manufacturer to solve a problem.

What they are checking: Whether they use outside resources well to find the right diagnosis or part.

How do you keep up with documentation on your tablet during a busy day?

What they are checking: Whether they finish paperwork promptly so billing and records are accurate.

What training or certifications are you most interested in pursuing?

What they are checking: Whether they want to grow with CFESA training and advance in the trade.

What would you do

You finish a repair but the customer wants you to look at one more thing before you leave. What do you do?

What they are checking: Whether they help the customer while following company process for added work.

How do you explain a repair to a kitchen manager who is not technical?

What they are checking: Whether they communicate clearly and build trust with non-technical customers.

A part arrives and it is the wrong one. How do you handle it with the customer and the office?

What they are checking: Whether they solve the problem quickly and keep everyone informed.

About the work

A walk-in freezer is not reaching temperature. What would you check first?

What they are checking: Whether they troubleshoot in a sensible order, starting with simple causes.

How do you test a fryer's high-limit safety?

What they are checking: Whether they know the critical safety controls on gas cooking equipment.

How do you prevent comebacks on repairs you have done?

What they are checking: Whether they test and verify their work before leaving the site.

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The full job description

As published by SmartCare.

Commercial Kitchen Service Technician Employment/FLSA Status: Full-time, Regular, Non-Exempt (Hourly) What’s in it For You: • On-the-job training with available on-demand technical support as well as ongoing formal hands-on and classroom training at our National Training Kitchen. Professional CFESA certifications with the potential for advancement. • Receive a company service vehicle, fuel card, tablet and cell phone for business use • Market-leading benefits program including 401k and paid time off • Take charge of your career through growth opportunities including advanced technician and management positions What You Will Do: • Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment • Demonstrate your mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment • Communicate with manufacturers as needed to help with diagnoses and parts identification • Consult with the Technical Assistance Group for technical support while onsite • Install all parts ordered for the customer in a timely and professional manner and in line with company policy • Promote and recommend other services provided by Smart Care to customers when needed • Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory • Follow safe work practices and accident prevention procedures • Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory • Maintain productivity levels in accordance with company standards Physical Requirements: • Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds • Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions • Ability to work on ladders, roofs, and other high places Minimum Qualifications: • High School diploma or equivalent • 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service • Valid driver’s license and acceptable motor vehicle record • Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends • Availability for occasional overnight travel as assigned • Immigration sponsorship not provided for this role Preferred Qualifications: • Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA) • Commercial refrigeration and/or commercial cooking equipment repair experience • Self-motivated with the proven ability prioritize and work independently with minimal direct supervision About the Company Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. About Smart Care Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com .

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