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Heavy Duty Specialist

NAPA Genuine Parts Company · Chicago, IL · Full time

Posted Mar 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your experience with heavy-duty trucks or big rigs, at work or on your own.

What they are checking: Whether they have the real heavy-duty knowledge the posting calls know-how.

Do you hold or plan to pursue ASE Heavy Duty Parts certification? How do you keep learning about new parts?

What they are checking: Whether they are motivated to train and grow their knowledge, as the posting asks.

Tell me about a time you suggested a change that made a store or shop process work better.

What they are checking: Whether they look for continuous improvement instead of just doing tasks the same way.

What does professional appearance and attitude at the counter mean to you on a long, busy day?

What they are checking: Whether they keep their standards up when the store is busy and they are tired.

What would you do

A fleet manager has a truck down and needs a part today, but you don't have it. What do you do?

What they are checking: Whether they understand truck downtime costs money and work hard to source a fast solution.

How would you explain warranty coverage on a part to a customer who thinks it should be covered and it isn't?

What they are checking: Whether they can share warranty info clearly and handle disappointment without losing the customer.

The store is slammed, a coworker is struggling with a hard lookup, and you have a customer at your counter. What do you do?

What they are checking: Whether they balance their own customer with jumping in to help a teammate.

How do you explain the features and benefits of a better-quality part to a customer focused only on the cheapest option?

What they are checking: Whether they can sell on value honestly without pressuring customers.

About the work

A customer needs brake parts for a Class 8 truck with air brakes. What information do you need from them before you look anything up?

What they are checking: Whether they know heavy-duty parts well enough to ask the right questions the first time.

What heavy-duty parts catalogs or inventory systems have you used, and how comfortable are you switching between computer and paper catalogs?

What they are checking: Whether they can navigate both catalog types, which the posting lists as a daily task.

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The full job description

As published by NAPA Genuine Parts Company.

Job Description If you love heavy duty trucks, and all things big rig ...If you believe in taking care of the customer and the power of teamwork ...If you seek opportunities to learn, train and really grow within a company ...If you think you've got what it takes to be someone with NAPA Know How ...You Should Check Out NAPA Auto Parts Stores. Responsibilities • We're looking for a Heavy-Duty Counter Parts Professional who... • Gets a charge out of helping customers with their heavy-duty parts questions, and parts needs. • Is driven to share knowledge about heavy duty part features, benefits, and warranty info. • Can shift into high gear in our fast-paced retail stores. • Will jump into helping team members. • Is able to operate a cash register and navigate computer and paper catalog systems. • Steers toward continuous improvement in store processes and procedures • Strives to be winners in professional appearance, attitude, and performance. Qualifications • Know How -- Heavy Duty Parts Knowledge and/or Experience. • ASE Heavy Duty Parts Certification is a PLUS • Passion for delivering Customer Care • Excellent Verbal and Written Communication skills • Motivated to train and learn. • Ability to thrive and have fun in a Busy, Fast-Paced retail environment. • Knowledge of Heavy-Duty Parts Cataloging and/or Inventory Management Systems is a PLUS Requirement(s) • Valid Driver's License and/or Reliable Transportation This position offers an hourly pay of $19.38. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process. Benefits: Health Insurance: Comprehensive medical, dental, and vision plans. Retirement Plan: 401(k) with company match. Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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