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Account Specialist

NAPA Genuine Parts Company · Chicago, IL · Full time

Posted Jul 20, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a new account you won from scratch. How did you find it and what closed it?

What they are checking: Whether they can generate new business, not just maintain accounts someone else built.

Tell me about a technical presentation you gave to customers. How did you adjust it for maintenance techs versus purchasing managers?

What they are checking: Whether they can teach product value to different audiences, a core part of this role.

What does a good week of face-to-face customer visits look like for you, and how do you plan it?

What they are checking: Whether they manage their territory with a plan rather than reacting to whoever calls.

What would you do

How would you work with an Account Representative in your territory without stepping on their customer relationships?

What they are checking: Whether they can act as a specialist partner and share credit with the rep who owns the account.

A plant has a line down and calls you about a failed gearbox. What do you do in the next hour?

What they are checking: Whether they respond fast with practical troubleshooting and sourcing when customer downtime is costing money.

A long-time customer starts buying from a competitor on price. How do you respond?

What they are checking: Whether they can defend an account on total value like uptime and service instead of only cutting price.

About the work

Walk me through how you size and select a hydraulic pump or power transmission component for a customer application.

What they are checking: Whether they have the real product knowledge in industrial parts that the role is built around.

How do you prepare a customized quote when the customer's requirements are complex or not fully clear?

What they are checking: Whether they ask the right questions up front so the quote fits and the order doesn't come back.

How do you use vendor resources to support a sale, and how do you keep those relationships strong?

What they are checking: Whether they know how to bring in manufacturer support to win larger or more technical deals.

How do you grow profitability in an existing account, not just revenue?

What they are checking: Whether they understand margin and product mix, which the posting names alongside revenue.

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The full job description

As published by NAPA Genuine Parts Company.

Account Specialist SUMMARY: The Account Specialist drives sales, identifies, and generates opportunities for various types of customers. This role partners with Account Representatives within an assigned territory to deliver deep knowledge within a product group. The Account Specialist provides education of Motion Industries products through technical presentations. JOB DUTIES • Increases revenue and profitability through generation of new business and further development of existing accounts. • Routinely interacts face-to-face with customers to foster strong relationships and maintains satisfaction. • Understands complex requirements from customers for preparation of customized quoting. • Delivers effective sales presentations and ensures technical requirements are met. • Ensures technical requirements for the customer are met. • Assists with on-site troubleshooting of customers' concerns. • Works with local customers to identify, quote, engineer, and close product and solution sales. • Provides technical support as required. • Works with and coordinates vendor resources to build relationships and support sales. • Performs other duties as assigned. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED. Typically requires industry and sales experience. KNOWLEDGE, SKILLS, ABILITIES • Knowledge of industrial products: power transmission, hydraulic, pneumatic, and industrial products. • Excellent written and verbal communication skills. • A proficient understanding of key sales principles and best practices. • Ability to influence customers, while maintaining healthy relationships. • Ability to take initiative and work with limited direction. • Ability to multitask and manage time well. • Ability to use Microsoft Office. PHYSICAL DEMANDS: Travel required. May be required to be on-call nights or weekends, depending on need. LICENSES & CERTIFICATIONS: Valid driver's license required. All company vehicles are subject to continuous video monitoring. SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility BUDGET RESPONSIBILITY: No COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time. COMPENSATION: Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. • Salary is up to $150,000 annually Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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