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Store Professional

NAPA Genuine Parts Company · Chicago, IL · Full time

Posted Sep 10, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How do you build a relationship with a wholesale shop so they keep calling us first?

What they are checking: Whether they understand that speed, accuracy and follow-through win repeat business from shops.

Tell me about a time you had to learn a new computer system or tool at work. How did you get up to speed?

What they are checking: Whether they can learn POS and catalog systems quickly, which are central to the job.

What store tasks do you do when there are no customers at the counter?

What they are checking: Whether they keep the store running by stocking, organizing and following processes without being told.

Tell me about a time you made a mistake with a customer's order. How did you fix it?

What they are checking: Whether they own mistakes and make it right quickly, which protects customer satisfaction.

What do you know about cars, and what would you like to learn more about?

What they are checking: Whether they have a base of automotive knowledge and curiosity to keep growing in the role.

What would you do

A DIY customer wants to replace their own alternator but isn't sure they can do it. How do you help them?

What they are checking: Whether they can guide retail customers with the right parts and advice while being honest about difficulty.

A shop calls with an order and you can't find the part in your store's inventory. What do you do?

What they are checking: Whether they check other stores and the distribution center and give the shop a clear time instead of just saying no.

A customer is waiting while you're on the phone with a shop. How do you handle both?

What they are checking: Whether they acknowledge the person in front of them and manage both customers respectfully.

About the work

What information do you need to look up a part accurately, and what mistakes happen when you skip it?

What they are checking: Whether they know details like VIN, engine size and trim prevent wrong parts and returns.

How would you help a customer choose between a cheaper part and a more expensive one?

What they are checking: Whether they explain differences in quality and warranty to help customers decide without pressure.

Practice this interview out loud.

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The full job description

As published by NAPA Genuine Parts Company.

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Automotive Parts Specialist , you don’t have to be able to tear a motor down and rebuild it (however, if you can, that’s awesome), however it is preferred to have a background and knowledge of automotive parts. A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work day or night or you just want to get your foot in the door with us to explore other careers at some point – We welcome you! What you will be doing: • Provide and source parts for specialized equipment for our fleet customers • Use your parts knowledge to assist other NAPA team members and answer questions for customers • Provide outstanding customer service and interact with management and technicians • Bring customer focus and high energy to our fast-paced environment. • Ask appropriate questions to ensure correct parts are researched and sourced. • Inform customers on parts availability. This is the right opportunity for you if you: • Genuinely enjoy helping our fleet customers with their parts and service needs • Have gained your parts experience by working in the automotive industry or have gained experience tinkering with/repairing cars & trucks • Want to gain or grow your parts experience by working on a team with other NAPA parts professionals • Want to join a team where you can learn and grow your career – the opportunities are endless! What you’ll need: • Valid Driver’s License • Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts • High School Diploma or GED. Technical or Trade school courses or degree • Excellent verbal and written communication skills • Great listening skills and empathy for customer • Ability to work on or around an airport environment in a shop environment And if you have this, even better (not a deal breaker if you don’t): • Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership • Experience in airport ground support equipment • Knowledge of cataloging, sourcing, AND/OR inventory management systems, a plus • Entirely customer-centric (external/internal) • ASE Certifications What’s in it for you: • Competitive Pay • Benefits include: Medical, Dental, Vision, 401K w/match, paid holidays and vacation, NAPA discount, tuition reimbursement and more! • A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same! • Great training, and ongoing development with support from multiple leaders/your team This position offers a starting hourly rate of $23. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process. Benefits: Health Insurance: Comprehensive medical, dental, and vision plans. Retirement Plan: 401(k) with company match. Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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