Jobs › Service Corporation International

Funeral Services Manager $5,000 Sign On Bonus

Service Corporation International · Downers Grove, IL · $80,000–$95,000 a year · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a team you developed. How did you help someone grow into a bigger role?

What they are checking: Whether they invest in people, which the posting says matters more than just managing budgets.

Tell me about a time you had to make a hard call that some of your team didn't like.

What they are checking: Whether they make decisions with clear reasons and stand behind them with the team.

Tell me about a time you turned around an unhappy customer and kept their business.

What they are checking: Whether they have practical recovery skills that protect reputation and reviews.

What would you do

Neptune Society focuses on affordable cremation. How would you grow business while keeping service personal at that price point?

What they are checking: Whether they can balance volume and efficiency with the dignity families expect.

Walk me through how you'd handle a complaint from a family who feels their loved one's cremation was delayed.

What they are checking: Whether they take ownership, find the cause and repair the relationship and the process.

One of your staff members is great with families but often makes paperwork mistakes. How do you handle it?

What they are checking: Whether they coach to fix a real weakness without losing what makes the employee valuable.

How do you keep morale up on a team that deals with grief every day?

What they are checking: Whether they pay attention to burnout and support staff, which affects how families are served.

About the work

What compliance areas would you watch most closely in a cremation operation?

What they are checking: Whether they know cremation authorization, identification and chain-of-custody rules that prevent serious errors.

How do you stimulate business growth for a cremation provider in a market like Downers Grove?

What they are checking: Whether they have practical ideas like community outreach, pre-arrangement and referral relationships.

What reports or numbers would you look at weekly to know how your location is doing?

What they are checking: Whether they track things like call volume, conversion, service quality and expenses with purpose.

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The full job description

As published by Service Corporation International.

Our associates celebrate lives. We celebrate our associates. Why work for Neptune Society? Neptune Society is the largest provider of affordable cremation services in the nation. Over the past 50 years, our experienced team has assisted families in carrying out final wishes more affordably, with dignity, care and respect. We understand that our team members are our greatest asset. In addition to a favorable work schedule unique to our industry, some rewarding benefits we provide include: • A generous compensation package, which consists of a base salary + bonus potential • Competitive health and wellness plans (medical, dental, vision, etc.) • 401(k) with company match • Paid Time Off (Vacation, Sick, Holiday and Personal time) • Cell phone reimbursement • Job-related training, tuition reimbursement, and career path development • Company discounts, and more • Work/Life balance • Typically M-F schedule 8:30 AM to 5 PM • Closed on major Holidays Our Funeral Services Manager is responsible for providing the highest quality of service to our families while managing day-to-day operations and stimulating business growth. Our managers get to focus on serving families and developing their team, not just managing budgets and expenses. The ideal candidate is a positive, results-oriented manager, who will lead team members to provide exceptional customer service, while building community relations to expand the location’s business. Essential Duties and Responsibilities Some additional essential duties, responsibilities and requirements for the Services Manager role include: • Provide the highest quality services and products • Direct and control the operational activities of the location • Expand the location’s business and manage costs to achieve annual financial and marketing goals • Select, train and motivate location staff to service excellence • Participate in community as a part of local promotional efforts • Ensure the location’s operating practices comply with appropriate regulations and Company policies Who should apply? Those who are dedicated to serving families, and are committed to overseeing your own location; have a strong sense of teamwork, respect, trust, and communication; and have strong ethical and moral standards. Requirements • At least 2 years of managerial experience or 5 years of industry experience • Bachelor’s Degree Preferred and completion of a diploma training program at a college or technical school specializing in Funeral Services • A valid state Funeral Director licensure is required • High level of compassion and integrity • Ability to multi-task and set priorities If this describes you, apply today! We would love to have you join our growing team today, and enjoy a rewarding career with Neptune Society! Compensation: Salary: $80,000 - $95,000 annually Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program Postal Code: 60515 Category (Portal Searching): Operations Job Location: US-IL - Downers Grove

Apply at Service Corporation International