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Financial Relationship Banker - Bilingual Spanish - Milwaukee Holt Ave.

Huntington Bank · Milwaukee, WI · Full time

Posted Sep 17, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you helped someone build trust in a bank or financial system.

What they are checking: Empathy and trust building with customers who may be wary of banks.

Tell me about a time you met a sales goal by serving an underserved community.

What they are checking: Growing relationships through genuine service in the community.

What would you do

How would you build relationships with Centers of Influence around the Holt Avenue branch on Milwaukee's south side?

What they are checking: Community outreach to local businesses and organizations that serve Spanish-speaking customers.

A customer without a Social Security number wants to open an account. How do you approach that?

What they are checking: Knowledge of identification policies and treating customers with respect while following rules.

A customer asks you to translate for a family member at another banker's desk. How do you handle it?

What they are checking: Being a helpful team resource while keeping accurate disclosures and customer privacy.

How would you teach a customer to use mobile banking when they're used to cash?

What they are checking: Technology coaching that builds confidence, which the posting lists.

About the work

How would you explain a home equity line or auto loan in Spanish to a customer who is new to U.S. banking?

What they are checking: Bilingual skill with banking terms and the patience to explain products to newcomers.

How would you help a customer start building credit?

What they are checking: Whether they know practical credit-building products like secured cards and can explain them simply and honestly.

How would you help a customer send money to family abroad safely?

What they are checking: Knowledge of international transfer options, costs and scam risks.

How do you follow up with new customers so they stay with the bank?

What they are checking: Discipline with follow-up that turns new accounts into lasting relationships.

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The full job description

As published by Huntington Bank.

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Financial Relationship Banker, you play a key role in looking out for our consumer and business customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. Duties & Responsibilities: • Providing excellent customer service and effectively resolving customer issues. • Proactively identifies opportunities to grow customer relationships through pre-set appointments, Centers of Influence, a disciplined sales process, new customer follow-up program, and sourcing referrals from customers, bank colleagues and partners. • Educating and referring customers to other areas of the bank to deepen relationships and build strong internal partnerships. • Educating customers on how to optimize their use of bank technology (online, mobile, and ATM banking) • Maintaining your knowledge of all products, services, technology and policies. • Adhering to all operational, security, risk and regulatory policies and procedures. • Other duties as assigned. Basic Qualifications: • High School Diploma or GED and minimum of 1 year customer service and sales in banking, financial services or goal driven retail sales, or business to business sales experience or military service in an administration, contracting, civil affairs or similar role. Preferred Qualifications: • Bachelor's Degree and 1 year or more in customer service and sales in banking, financial services or goal driven retail sales, or Business to Business sales experience. • Ability to build, deepen and retain relationships. • Demonstrates acumen in banking, sales, investments, consumer lending, business banking, business lending, customer service, and presentation skills. • Excellent verbal and written communication skills. • Comfort with technology such as mobile services and online banking services. • Knowledge of consumer and business deposit products. Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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