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Customer Experience Banker - Part Time - Kenosha West

Huntington Bank · Kenosha, WI · Part time

Posted Sep 23, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How do you feel about making outbound calls to customers?

What they are checking: Comfort with the outbound calling program the posting describes.

Tell me about a time you made a customer's day better.

What they are checking: Natural service instincts that keep customers coming back to the branch.

How do you handle being asked to follow a rule you think is inconvenient?

What they are checking: Respect for operational and regulatory policies even when they slow things down.

What would you do

This is a part-time role at the Kenosha West branch. How does it fit your schedule, and how would you stay current on things that change between shifts?

What they are checking: Reliability and staying informed when not in the branch every day.

A customer comes in to deposit a paycheck and mentions they're always short before payday. What might you suggest?

What they are checking: Spotting a need and recommending a helpful product or tool without pressure.

A customer is upset about a returned item and blames the bank. How do you respond?

What they are checking: De-escalation and clear explanation while staying within policy.

You notice a transaction that seems like a possible scam. What do you do?

What they are checking: Fraud awareness and following security procedures to protect customers.

About the work

How do you make sure your cash drawer balances at the end of a shift?

What they are checking: Whether they have reliable habits for accurate transactions and balancing, since drawer differences are taken seriously.

How would you explain our checking options to a customer who doesn't want any fees?

What they are checking: Clear product knowledge of consumer deposit accounts and fee waivers.

When would you refer a customer to another banker or area of the bank?

What they are checking: Knowing when a customer needs more than a teller transaction and handing off well.

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The full job description

As published by Huntington Bank.

Description Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: • Providing excellent customer service and effectively resolving customer issues. • Being proficient in understanding and educating customers on consumer deposit products. • Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. • Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. • Adhering to all operational, security, risk and regulatory policies and procedures. • Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. • Other duties as assigned. Basic Qualifications: • High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: • 1 year or more in customer service in banking, financial services or goal driven retail sales. • Cash handling skills. • Comfort with technology such as mobile services and online banking services. Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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