JobsAdvocate Health

Environmental Services Technician II

Advocate Health · Downers Grove, IL

Posted Sep 17, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to clean up a spill or mess that could have been hazardous. What did you do?

comfort and judgment handling biohazard or chemical situations safely

Tell me about a time a patient's family member was upset or rude to you while you were working in their room. How did you handle it?

composure and customer service under emotional or difficult conditions

Describe a time you had to operate a piece of equipment, like a floor machine or compactor, that you weren't fully trained on yet. What did you do?

honesty about limits and safe habits with unfamiliar machinery

Tell me about a time you noticed you had extra time in your shift. What did you do with it?

initiative and self-direction without being told what to do next

The schedule here is every other weekend and every other holiday, with early morning starts. What has your attendance and reliability looked like in past jobs with tough schedules?

whether the person can realistically commit to the shift pattern and attendance policy

Technical

Walk me through how you'd strip and refinish a hallway floor in a hospital unit. What steps do you take from start to finish?

whether the candidate actually knows floor care procedures and equipment, not just claims familiarity

How would you handle collecting and transporting sharps containers and medical waste? What steps matter most to you there?

knowledge of DOT/RSPA-type waste handling rules and safety habits, since this is a named job duty

How do you read and understand chemical labels and safety data sheets before using a cleaning product?

basic chemical safety literacy required for the role

What does AIDET mean to you, and how would you actually use it while cleaning a patient room?

familiarity with the hospital's specific customer communication framework, not generic courtesy

This role sometimes calls for OR cleaning during busy periods. How do you think cleaning an operating room is different from cleaning a regular patient room?

understanding that OR turnover requires stricter sterile technique, even without direct experience

Situational

Suppose you're asked to do a discharge room clean quickly because a patient is waiting for that bed. What's your process to make sure it's done right and fast?

ability to balance speed with thoroughness under real hospital pressure

If you noticed a coworker skipping a required cleaning step to save time, what would you do?

integrity and willingness to uphold standards even when it creates friction with peers

How would you separate regular trash from recycling and hazardous waste if you were unsure which category something belonged in?

practical judgment and willingness to ask rather than guess with waste protocols

How do you keep track of confidential patient information you might see or hear while working in a room?

understanding of HIPAA-level discretion expected even in support roles

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 11906 Advocate Good Samaritan Hospital - Environmental Services Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 730a-4p. Every other weekend every other holiday. Pay Range: $19.80 - $29.70 Major Responsibilities: Scrub, strips, polishes and refinishes floors using appropriate equipment and/or supplies. Operates various types of cleaning equipment, both mechanical and electrical, i.e. ringers, vacuum, electric floor machines, sweepers, etc. 6)Clean or sanitize after emergency spill as requested. 1)Analyzes floor or carpet conditions and determines proper cleaning techniques, following departmetn processes. 2)Maintains hard surface floors and carpets following department process. 3)Exhibits timely and satisfactory completion of all job assignments. 4)Exercises initiative by seeking additional tasks from group leader or other associates when time permits. 5)Uses and maintains equipment, keeping clean and in good repair. Keeps work area in orderly, clean and safe condition. Waste must be disposed of in a timely manner to assure hospital cleanliness. 5)Collects hazardous and medical waste according to hospital processes/DOT/RSPA training provided hazardous and pharmaceutical. 6)Replaces and transports sharps containers to waste staging area. 7)Collects soiled linen. 1)Removal and disposal of rubbish from selected areas, following safety guidelines. 2)Separates regular and recycle trash according to procedure. 3)Operates waste compactors safety and efficiently. 4)Clean and/or sanitizes all garbage/waste disposal containers. Customer Satisfaction-Demonstrates a commitment to satisfying customer needs and exceeding customer expectations. 4)Displays patient and tact when dealing with other hospital personnel. 5)Presents department in a positive manner to all contacts. 6)Maintains courteous and pleasant attitude to patients, families and other contacts. 7)Maintains confidential patient and departmental information. 1)Utilized AIDET with both Internal Customer and External Customers, meeting system goal. 2)Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates. 3)Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations. Provides support for the following services. 1)Arranges furniture for meeting, workshops and community affairs according to specification of responsible department/individual as required. 2)Relocate furniture, equipment, etc., as requested. 3)Completes terminal cleans as needed. Cross-trained on discharge room cleans and OR cleaning to accommodate Hospital needs during peak periods or staffing needs, and complete Housekeeping Aide duties as needed. 1)Completes discharge room clean following hospital process. 2)Completes OR cleaning following hospital processes. Demonstrates commitment to professional growth and competence: 1)Attends all mandatory departmental and hosptial meetings and in-services. 2)Completes annual CBT's required. 3)Follows written department goals and objectives, and review annually with Manager. 4)Seeks education and learning experiences in areas of identified growth needs and review progress during annual evaluation. Maintains responsibility for attendance and punctuality 1)Maintains proper attendance requirement outlined in the Hospital Policy and Procedure Manual. 2)Plans for special days off in advance and submits written requests for time off to department management for approval per departmental guidelines. 3)Requests PTO time in accordance with departmental policy. 4)Provide adequate notice to department management absences, and in a ccordance to departmental policy calls two hours prior tothe beginning of shift. Education/Experience Required: High School Diploma/GED or equivalent work experience 1-2 years experience with prior housekeeping experience preferred Basic computer skills perferred Knowledge, Skills & Abilities Required: Able to operate small electrical equipment i.e., vacuum cleaners Excellenct customer service skills Ability to communicate effectively in English as related to the performance of the essential job activities outlined (including reading and comprehending chemical labels andother safety materials) NA Physical Requirements and Working Conditions: Job responsibilities involve walking, standing, bending, climbing and lifting throughout the work day. Ability to lift up to 35 pounds iwthout assistance. For lifts over 35 pounds, lifting equipment is expected to be used or lift with at least one other associte when available. Unique lifting/movement situations will be assessed on a case by case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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