JobsAdvocate Health

Director of Quality

Advocate Health · Burlington, WI

Posted Sep 9, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you found a serious gap during a mock survey or internal audit. What did you do about it and how did leadership react?

real experience catching problems before regulators do, and comfort delivering bad news upward

Describe the physician and APC peer review process you've run. How did you handle a case where a physician disagreed with an OPPE or FPPE finding?

ability to manage a politically sensitive process involving physician relationships and clinical judgment

Tell me about a performance improvement initiative that didn't move the needle. What did you learn and what did you change?

honesty about failure and whether they iterate rather than repeat a broken approach

Tell me about a time you had to build a business case for a capital or operating budget request tied to quality. How did you justify it to leadership?

financial fluency and ability to translate quality needs into dollars leadership will approve

Describe a situation where you had to discipline, coach, or let go of someone on your quality team. What made you confident it was the right call?

people management maturity, since this role carries full HR responsibility for staff

Technical

Walk me through how you would prepare a hospital for a DNV or ISO survey. What does the timeline look like in the months before surveyors show up?

whether the candidate has hands-on experience leading survey readiness rather than just participating in one

How have you used Lean or Six Sigma tools on an actual quality problem, and what was the measurable result?

depth versus buzzword familiarity with improvement methodology

How do you build and maintain a document management system that covers policies, procedures, and scope of service across a whole site without it becoming a mess nobody trusts?

practical operational discipline, since this is a concrete recurring responsibility in the job

How have you managed a hospital contract log or contract evaluation process, and what problems have you caught by staying on top of it?

whether they treat this as a real administrative discipline versus an afterthought

What data do you pull together for the Quality Management Oversight Committee, and how do you decide what's worth their time versus what you handle yourself?

judgment about governance structure and what belongs at the committee level versus operational level

Situational

Say a state surveyor shows up unannounced and finds a documentation gap in a high-risk unit. What do you do in that first hour?

composure and process discipline under real regulatory pressure, not just theoretical knowledge

A department director pushes back hard on a corrective action plan tied to a safety outcome, saying it's unrealistic. How do you handle that conversation?

skill negotiating accountability with peers who don't report to them directly

If system leadership hands you a new safety priority that conflicts with what your site was already focused on, how do you reset the team's priorities without losing momentum on existing work?

ability to balance system-level direction with site-level realities, which this multi-site organization will demand

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The full job description

As published by Advocate Health.

Department: 12830 Enterprise Corporate - Quality WI Region Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: flexible to meet the operational demands Pay Range: $59.00 - $88.50 Major Responsibilities: • Directs, organizes, and plans the site clinical and administrative functions of the ISO9001 Quality Management System, including Quality Management Oversight Committee, and its requirements. • Responsible for monitoring performance improvement activity in accordance with system and site safety and health outcomes priorities. • Provides leadership and oversight to external agency visits, including accreditation and certification surveys, state surveys, and other agency investigations. • Serves as the hospital management representative and preparation agent for DNV and ISO surveys • Responsible for management and oversight of the hospital physician and APC peer review program including the provision of data and case review for OPPE and FPPE related processes. • Oversees the hospital contract management program, including maintenance of a hospital log and overall evaluation. • Responsible for the hospital document management program, including policies, procedures, scope of service, and other key site documents. • Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale. • Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives. • Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business. Licensure, Registration and/or Certification Required: • None Required. Education Required: • Bachelor’s degree in healthcare or related field. • Master's degree preferred. Years of Experience: • Typically requires 7 years’ experience in quality improvement.  Includes 3 years’ experience in leadership role. Knowledge, Skills & Abilities Required: • Advanced knowledge of quality improvement methodologies (i.e. Lean, Six Sigma) • Analytical and statistical skills • Clinical knowledge of care processes • Proficiency with MS Office • Facilitation skills; excellent verbal and written communication skills • Proficiency with change management • Proficiency with project management Physical Requirements and Working Conditions: • Ability to sit for extended periods of time. • Ability to travel to other AAH locations. • Exposed to normal office environment. • Operates all equipment necessary to perform the duties of the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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