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This position has closed. Wolters Kluwer removed this listing from their careers page on Oct 6, 2026. The interview prep below is still useful, and there are similar open roles at the bottom of this page.

Customer Service Coordinator (Licensing) - Hybrid (USA) R0059450

Wolters Kluwer · Madison, WI · $40,500–$69,150 a year · Full time

Posted Sep 3, 2026 · We last checked this listing on Oct 5, 2026

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you caught an error in an application or filing before it went out.

What they are checking: Attention to detail in compliance work, where a small mistake can cause penalties or rejected filings.

How do you keep track of dozens of open registrations at different stages without anything slipping?

What they are checking: Their personal system for managing many projects at once in a fast-paced environment.

Describe a time you had to juggle several urgent client requests at once. How did you decide what to do first?

What they are checking: How they prioritize by deadline and risk instead of by who called most recently.

What does exceptional client support look like in a compliance service where the client mostly just wants it handled?

What they are checking: Whether they understand that proactive updates and accuracy matter more to these clients than friendliness alone.

What would you do

A client needs a sales tax registration in three states by the end of the week, and one state's portal is down. How do you handle it?

What they are checking: How they manage deadlines they do not fully control while keeping the client informed and options open.

A client is frustrated that their license is taking longer than expected and blames you. What do you say?

What they are checking: Whether they stay calm, explain the process clearly and take ownership without making promises they cannot keep.

A nonprofit client asks what filings they need to stay in good standing in a new state. How would you approach finding the answer?

What they are checking: Their research habits and judgment about when to check rules rather than guess.

This role is hybrid, eight days a month in the nearest office. How would you make the most of those in-office days?

What they are checking: Whether they see in-person time as a chance to learn from colleagues on a complex, rules-heavy team.

About the work

What experience do you have with business licensing, payroll tax registrations or sales tax registrations?

What they are checking: Whether they already understand the regulatory filings at the center of this job or will need to learn them from scratch.

How would you explain the difference between a business license and a tax registration to a client who thinks they are the same thing?

What they are checking: Whether they can explain compliance concepts simply, since they are the primary point of contact for clients.

Practice this interview out loud.

Offer builds a real interview for this exact role at Wolters Kluwer from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Wolters Kluwer.

Customer Service Coordinator (Li censing) - Hybrid (USA) R0059450 | FCC | CLC - C T Corporation System - Wolters Kluwer The Customer Service Coordinator (CS Specialist) is responsible for providing exceptional client support while managing business licensing, payroll tax registrations, sales tax registrations, nonprofit filings, and other regulatory compliance filings. This role serves as the primary point of contact for clients, ensuring applications, registrations, and compliance requirements are completed accurately and timely. The ideal candidate possesses strong customer service skills, licensing and compliance experience, attention to detail, and the ability to manage multiple projects in a fast-paced environment. Hybrid : Eight days a month we come together in the closest office (USA) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, Customer Service and work under the leadership of the Associate Director, Customer Service. This role is a part of FCC | CLC - C T Corporation System - Wolters Kluwer . Please view the site office location directory for potential office preferences nationwide . | https://bit.ly/Find_A_WK_Office | #LI-Hybrid Division/BU About Us : https://www.wolterskluwer.com/en/solutions/vcorp-services/business-licensing | https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/ | Must be legally authorized to work in the United States without employer sponsorship, now or in the future. Essential Duties and Responsibilities Customer Service & Client Support • Serve as the primary point of contact for clients regarding licensing, registration, and compliance matters. • Respond to client inquiries via phone, email, and online platforms in a professional and timely manner. • Provide status updates and guidance throughout the filing and registration process. • Build and maintain positive client relationships through proactive communication and problem resolution. • Escalate complex issues when necessary while ensuring client satisfaction. Business Licensing & Regulatory Compliance • Research and process state, county, and municipal business license applications and renewals. • Review licensing requirements and identify applicable licenses based on business activities and locations. • Monitor filing deadlines and renewal requirements to ensure ongoing compliance. • Maintain accurate records of filings, approvals, and renewal schedules. • Communicate with government agencies to obtain information and resolve filing issues. Payroll Tax & Sales Tax Registrations • Process state payroll tax registrations, unemployment tax registrations, and employer account setups. • Complete sales and use tax registrations with state tax agencies. • Verify application accuracy and ensure all required supporting documentation is submitted. • Monitor registration statuses and follow up with agencies as needed. • Assist clients with understanding registration requirements and compliance obligations. Nonprofit Filings • Prepare and submit nonprofit formation documents, charitable registrations, and related compliance filings. • Research nonprofit filing requirements at state and federal levels. • Support clients with obtaining required registrations and maintaining compliance obligations. • Track renewal and annual reporting requirements for nonprofit entities. Required Job Qualifications (Skill/Background Min. 3yr+ (Non-Profit/Licensing/Payroll/Sales Tax Reg./Industry Licensing): Skills : • Expert Communication: Exceptional ability in all forms of communication. • Strategic Insight: In-depth understanding of customer service strategies. • Advanced Problem-Solving: Mastery in resolving complex and high-impact issues. • Leadership & Mentorship: Strong ability to guide and develop team members. • Project Management: Skilled in planning, executing, and managing large-scale projects. • Analytical Proficiency: Advanced capability in data analysis and metrics evaluation. • Quality Assurance: Expert understanding of QA standards and practices. • Regulatory Knowledge: Thorough knowledge of industry regulations and compliance. • Shift : 9:30a-6p ET (Flex) Additional Information: Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. 🔗 https://www.wolterskluwerbenefitsguide.com/welcome/ Company Overview Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. Disclaimer : The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time. Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $40,500.00 - $69,150.00 USD This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. Additional Information : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.