Jobs › NAPA Genuine Parts Company
Counter Service
Posted Jul 8, 2026 · We last checked this listing on Oct 6, 2026
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Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about your experience with cars or trucks, whether at work or working on your own.
What they are checking: Whether they have the hands-on background that makes their parts advice useful to customers.
Tell me about a time you helped a coworker answer a question you knew more about.
What they are checking: Whether they share knowledge with the team, which the posting expects.
Are you open to working days, nights or weekends, and what interests you about growing at NAPA?
What they are checking: Whether their availability and goals fit the store's schedule and the career path the posting describes.
What would you do
A fleet customer needs a part for a piece of specialized equipment and only has a photo of the old part. How do you find the right one?
What they are checking: Whether they know how to research and source parts when the usual year, make and model lookup won't work.
The part a customer needs today is not in stock and won't arrive until tomorrow. How do you handle it?
What they are checking: Whether they look for options and set honest expectations instead of just saying no.
A technician calls in angry because the part you sold them was wrong. What do you do?
What they are checking: Whether they stay calm, fix the problem quickly and protect the relationship with a repeat customer.
How do you handle a counter with several customers waiting and the phone ringing at the same time?
What they are checking: Whether they can keep service moving and treat each customer well in a busy store.
About the work
What questions do you ask a customer to make sure you get the correct part the first time?
What they are checking: Whether they ask about specifics like engine, VIN and options so parts don't come back.
What's the difference between a fleet customer and a walk-in DIY customer, and how does that change how you help them?
What they are checking: Whether they understand fleet customers value uptime and accuracy and often buy in volume.
What parts catalogs or computer systems have you used to look up parts?
What they are checking: Whether they can learn and use electronic catalogs quickly and accurately.
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Practice this out loudThe full job description
As published by NAPA Genuine Parts Company.