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Counter Service

NAPA Genuine Parts Company · Chicago, IL · Full time

Posted Jul 8, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your experience with cars or trucks, whether at work or working on your own.

What they are checking: Whether they have the hands-on background that makes their parts advice useful to customers.

Tell me about a time you helped a coworker answer a question you knew more about.

What they are checking: Whether they share knowledge with the team, which the posting expects.

Are you open to working days, nights or weekends, and what interests you about growing at NAPA?

What they are checking: Whether their availability and goals fit the store's schedule and the career path the posting describes.

What would you do

A fleet customer needs a part for a piece of specialized equipment and only has a photo of the old part. How do you find the right one?

What they are checking: Whether they know how to research and source parts when the usual year, make and model lookup won't work.

The part a customer needs today is not in stock and won't arrive until tomorrow. How do you handle it?

What they are checking: Whether they look for options and set honest expectations instead of just saying no.

A technician calls in angry because the part you sold them was wrong. What do you do?

What they are checking: Whether they stay calm, fix the problem quickly and protect the relationship with a repeat customer.

How do you handle a counter with several customers waiting and the phone ringing at the same time?

What they are checking: Whether they can keep service moving and treat each customer well in a busy store.

About the work

What questions do you ask a customer to make sure you get the correct part the first time?

What they are checking: Whether they ask about specifics like engine, VIN and options so parts don't come back.

What's the difference between a fleet customer and a walk-in DIY customer, and how does that change how you help them?

What they are checking: Whether they understand fleet customers value uptime and accuracy and often buy in volume.

What parts catalogs or computer systems have you used to look up parts?

What they are checking: Whether they can learn and use electronic catalogs quickly and accurately.

Practice this interview out loud.

Offer builds a real interview for this exact role at NAPA Genuine Parts Company from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by NAPA Genuine Parts Company.

We are so much more than a Parts Store and we are looking for even more great talent to join our NAPA family! As a NAPA Automotive Parts Specialist , you don’t have to be able to tear a motor down and rebuild it (however, if you can, that’s awesome), however it is preferred to have a background and knowledge of automotive parts. A NAPA Automotive Parts Specialist is a great opportunity whether you are looking to spend your career with us as a Parts Specialist, want to work day or night or you just want to get your foot in the door with us to explore other careers at some point – We welcome you! What you will be doing: • Provide and source parts for specialized equipment for our fleet customers • Use your parts knowledge to assist other NAPA team members and answer questions for customers • Provide outstanding customer service and interact with management and technicians • Bring customer focus and high energy to our fast-paced environment. • Ask appropriate questions to ensure correct parts are researched and sourced. • Inform customers on parts availability. This is the right opportunity for you if you: • Genuinely enjoy helping our fleet customers with their parts and service needs • Have gained your parts experience by working in the automotive industry or have gained experience tinkering with/repairing cars & trucks • Want to gain or grow your parts experience by working on a team with other NAPA parts professionals • Want to join a team where you can learn and grow your career – the opportunities are endless! What you’ll need: • Valid Driver’s License • Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts • High School Diploma or GED. Technical or Trade school courses or degree • Excellent verbal and written communication skills • Great listening skills and empathy for customer • Ability to work on or around an airport environment in a shop environment And if you have this, even better (not a deal breaker if you don’t): • Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership • Experience in airport ground support equipment • Knowledge of cataloging, sourcing, AND/OR inventory management systems, a plus • Entirely customer-centric (external/internal) • ASE Certifications What’s in it for you: • Competitive Pay • Benefits include: Medical, Dental, Vision, 401K w/match, paid holidays and vacation, NAPA discount, tuition reimbursement and more! • A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same! • Great training, and ongoing development with support from multiple leaders/your team This position offers a starting hourly rate of $23.00 hourly. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process. Benefits: Health Insurance: Comprehensive medical, dental, and vision plans. Retirement Plan: 401(k) with company match. Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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