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Clinical Applications Support Analyst - Ambulatory

Sanford Health · City, WI · Remote available · $26.00–$41.50 an hour · Full time

Posted Sep 23, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a clinic workflow you helped improve with an EMR change. How did you know it worked?

What they are checking: Whether they connect build work to measurable outcomes, which the posting stresses.

Tell me about a report you built that helped someone make a clinical or operational decision.

What they are checking: Using data to support clinical decision-making, as the posting describes.

Tell me about a time you had several urgent tickets at once. How did you prioritize?

What they are checking: Time management and prioritization, which the posting names directly.

Do you have clinical experience, and how does it help you in an IT role?

What they are checking: Whether they understand clinic reality, which makes build decisions safer.

What would you do

A clinic manager says the system is slowing her staff down. How do you figure out what's really going on?

What they are checking: Gathering requirements and observing workflow before proposing a fix.

Two clinics want opposite changes to the same workflow. How do you handle it?

What they are checking: Balancing stakeholder requests while protecting standard workflows across the system.

How would you train a group of providers on a new feature they didn't ask for?

What they are checking: Training presentation skills and handling skeptical clinical users.

About the work

What's your experience with Epic Ambulatory or another EMR, and what kinds of build have you done?

What they are checking: Hands-on application knowledge and how quickly they could become proficient in Sanford's system.

Walk me through how you'd test a change before moving it into production.

What they are checking: Testing discipline, since a bad change can disrupt patient care across many clinics.

What does Tier Two support mean to you, and how is it different from the help desk?

What they are checking: Understanding their place in the support chain and owning harder problems.

How do you document a build so someone else can support it later?

What they are checking: Habits that keep a shared system maintainable over time.

Practice this interview out loud.

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The full job description

As published by Sanford Health.

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. 

 Work Shift: Day (United States of America)

 Scheduled Weekly Hours: 40

 Compensation: Salary Range: $26.00 - $41.50

Pay starts at $26 and increases according to years of applicable experience.

 Union Position: No

 Department Details Summary Gather, analyze, design, develop, modify, test, implement, evaluate, and maintain clinical information technologies to support clinical practice. Use data to support clinical decision-making and identify desired outcomes. Job Description Able to research, analyze and make recommendations for application work flow improvements and create and analyze reports created using multiple reporting mechanisms. Utilize Tier Two/high level of customer service while promoting and participating in the team approach. Possess strong problem solving and critical thinking skills, as well as excellent time management and prioritization skills. Training presentation techniques and skills. Proficient verbal and written communication skills and efficient use of Microsoft Office software. A positive attitude and superior customer service skills. Skill level needed to become proficient in Sanford assigned applications as well as a basic knowledge of other Sanford applications. Demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work. Skillful in adapting to change. Adjusts to new or changing assignments, processes, and people. Identifies and considers alternative approaches to situations or problems. A willingness to maintain active knowledge in area of specialty in order to maintain current clinical practice and end user perspectives. Qualifications Minimum of an Associates Degree in a clinical field or at least three years of clinical experience in their specialty preferred. Previous experience in Information Technology is preferred. Depending upon location, be licensed/registered/certified in a clinical field within Sanford’s footprint. Information Technology (IT) certification should be obtained within six months of date of hire. IT certification must be completed within three attempts of certification testing. Electronic Privacy Information Center (EPIC) application certification and truth should be obtained within six months of hire date. Renewal guidelines per discipline. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.

Apply at Sanford Health