JobsAdvocate Health

Clinic Phlebotomist

Advocate Health · Muskego, WI

Posted Sep 2, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient was scared or upset about having blood drawn. What did you do?

ability to calm patients and adjust approach without losing focus on the procedure

Tell me about a time you had several patients scheduled to be drawn at the same time and things got backed up. How did you handle it?

ability to prioritize and stay organized in a fast-paced clinic morning schedule

Describe a time you missed a vein or a draw didn't go as planned. What did you do in that moment, and afterward?

honesty about failure, composure under pressure, and follow-through on patient care

Tell me about a time you had to train or explain a task to someone newer than you, whether a student or coworker.

since the role includes instructing others, whether they can teach clearly and patiently

Technical

Walk me through how you confirm you have the right patient before you ever pick up a needle.

whether the candidate treats positive patient ID as non-negotiable, not just a step to rush through

How would your approach to drawing blood from a newborn differ from drawing blood from an elderly adult?

real understanding of age-specific care across the lifespan, not just adult phlebotomy skill

What steps do you take from the moment a specimen leaves the patient's arm to when it's ready for testing or transport?

knowledge of proper handling, labeling, and processing to keep specimens viable

What does CLIA mean to you in your day-to-day work, and what kind of testing have you done under those guidelines?

actual familiarity with regulated limited testing versus just having heard the term

How do you keep yourself and patients safe when you're regularly exposed to blood and other body fluids?

consistent use of standard precautions and PPE without being prompted

Situational

Say you draw a specimen and later realize the label doesn't quite match what's on the requisition. What do you do next?

whether they know to stop and resolve identification problems rather than guess or push it through

If you got a critical or abnormal result while entering data, what would you do?

understanding of the urgency and chain of communication required for critical values

A physician's office calls asking about a result that isn't in the system yet. How do you handle that call?

phone and customer service skills combined with knowing what information is appropriate to share

This role also covers front desk duties like phones, supplies, and billing support. How do you feel about splitting your time between patient care and administrative tasks?

willingness to handle the full scope of a small clinic role, not just the clinical part

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 60305 WI ACL Laboratories - Lakeshore Med Cl Muskego Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: Monday-Friday 730-1130. No Weekends or Holidays. Alternate hours may be required according to department needs. Pay Range: $19.80 - $29.70 Major Responsibilities: • Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement. • Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary. • Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests. • Performs limited testing under Clinical Laboratory Improvement Amendments (CLIA), 1988 guidelines according to established policies and procedures. • Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. Provides assistance in support of Billing and other business functions. • Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Packages and tracks specimens for transport. Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification. Responds to additional specimen procurement requests via pager or other means. • Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. Runs quality control checks. Takes appropriate action to notify providers of stat, critical and other abnormal results as defined by policy and procedure. • Performs laboratory result entry in the computer system. • Performs internal and external proficiency testing in the same manner as patient samples. Reviews various pending and management reports. Generates and distributes reports. • Instructs employees and students in phlebotomy, data entry and specimen processing functions. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: • None Required. Education Required: • High School Graduate. Experience Required: • No experience required. Knowledge, Skills & Abilities Required: • Demonstrates knowledge and experience in phlebotomy or related laboratory function. • Basic computer skills including experience using computer software applications. • Keyboarding and typing skills. • Excellent verbal and written communication skills. Good listening skills. • Ability to work in a fast paced environment and to handle multiple tasks simultaneously. • Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees. Physical Requirements and Working Conditions: • Operates all equipment necessary to perform the job. • Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs. • Must be able to sit, stand, walk and bend the majority of the workday. • May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents. • Will be exposed to human blood and body fluids. • Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed. • Must be able to handle stressful situations in a calm and professional manner. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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