JobsAdvocate Health

Clinic Phlebotomist

Advocate Health · Elkhorn, WI

Posted Sep 2, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about the last time you drew blood from a newborn or a young child. What did you do differently than with an adult patient?

actual hands-on experience with pediatric or age-varied phlebotomy technique

Tell me about a time you had to juggle multiple scheduled draws or a backed-up waiting room. How did you decide what to do first?

prioritization skills in a fast-paced, multi-task clinic setting

Describe a time a patient or family member was rude or upset with you. How did you handle it?

customer service composure under stress

Tell me about a time you had to teach a new employee or student a task. How did you make sure they actually understood it?

capacity to train others in phlebotomy and processing tasks, since the role includes mentoring

How do you keep yourself steady during a stretch where you're drawing back to back patients with no break, and everyone in the waiting room is watching the clock?

stamina and emotional regulation in a physically and mentally demanding pace

Technical

Walk me through how you positively identify a patient before you draw blood.

knowledge of two-identifier protocol and commitment to patient safety basics

What do you know about CLIA and how it applies to the testing you'd be doing here?

basic awareness of the regulatory framework governing waived and limited lab testing

How would you handle a critical or abnormal result that needs to get to a provider right away?

knowledge of critical value notification procedure and sense of urgency

What steps do you take when you're processing and aliquoting specimens to make sure nothing gets mixed up or mislabeled along the way?

attention to detail in the pre-analytical process

What's your comfort level with computer systems for order entry and result reporting, and have you used any lab information systems before?

basic computer literacy required for the role's data entry duties

Situational

A patient is visibly anxious and starts to look pale right before you're about to draw. What do you do?

ability to read patient reactions and respond safely under pressure

Say you get a specimen back to the lab and the label doesn't match the requisition. Walk me through what you do next.

understanding of specimen identification protocol and willingness to stop and fix errors rather than push through

This role covers our Elkhorn clinic but you might also be needed at Lake Geneva. How do you feel about that kind of flexibility, and have you worked across multiple sites before?

willingness and realistic ability to adapt to schedule and location changes

If a physician's office calls asking about a pending result or a billing question you can't fully answer, what do you do?

phone etiquette and knowing when to escalate versus handle directly

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Advocate Health.

Department: 60266 WI ACL Laboratories - AMG Walworth Elkhorn Comm Status: Part time Benefits Eligible: Yes Hou rs Per Week: 20 Schedule Details/Additional Information: Monday-Friday 8-noon. Every 3rd Saturday 8-1230. No Sundays and No Holidays. Alternate hours may be needed due to departmental needs. Coverage at Lake Geneva clinic may also be required. Pay Range: $19.80 - $29.70 Major Responsibilities: • Verifies positive patient identification to ensure patient safety. Assesses patient reactions to specimen procurement. • Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Obtains medical assistance when judged necessary. • Obtains specimens according to priority and scheduled draw times. Ensures completion of specimen collection functions according to protocol. Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies requests. • Performs limited testing under Clinical Laboratory Improvement Amendments (CLIA), 1988 guidelines according to established policies and procedures. • Answers and screens telephone calls. Assists with inventory and maintains supplies and/or equipment. Provides assistance in support of Billing and other business functions. • Accepts specimens from a variety of internal and external customers. Receives and sorts specimens. Packages and tracks specimens for transport. Processes specimens for testing, including aliquoting, pre-analytical steps, and loading instruments, while maintaining proper specimen identification. Responds to additional specimen procurement requests via pager or other means. • Orders and verifies test requests. Documents appropriate information for quality assurance/improvement according to established protocol. Runs quality control checks. Takes appropriate action to notify providers of stat, critical and other abnormal results as defined by policy and procedure. • Performs laboratory result entry in the computer system. • Performs internal and external proficiency testing in the same manner as patient samples. Reviews various pending and management reports. Generates and distributes reports. • Instructs employees and students in phlebotomy, data entry and specimen processing functions. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: • None Required. Education Required: • High School Graduate. Experience Required: • No experience required. Knowledge, Skills & Abilities Required: • Demonstrates knowledge and experience in phlebotomy or related laboratory function. • Basic computer skills including experience using computer software applications. • Keyboarding and typing skills. • Excellent verbal and written communication skills. Good listening skills. • Ability to work in a fast paced environment and to handle multiple tasks simultaneously. • Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees. Physical Requirements and Working Conditions: • Operates all equipment necessary to perform the job. • Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs. • Must be able to sit, stand, walk and bend the majority of the workday. • May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents. • Will be exposed to human blood and body fluids. • Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed. • Must be able to handle stressful situations in a calm and professional manner. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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