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Claims Representative - Crop - Field

COUNTRY Financial · IL · Remote available · $55,200–$75,900 a year · Full time

Posted Jul 7, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to explain a complex process to someone who was stressed.

What they are checking: Whether they can communicate clearly and calmly with clients facing a loss.

What would you do

A farmer disagrees with your damage estimate. How do you handle it?

What they are checking: Whether they can explain the method clearly and negotiate fairly while staying firm when the evidence is clear.

Your territory is Mercer, Henry and Rock Island counties. How would you manage a large number of claims after a storm?

What they are checking: Whether they can plan inspections and routes efficiently during busy seasons.

What would you do if you found a compliance error in a claim you already paid?

What they are checking: Whether they report and correct mistakes, which is critical in federal crop programs.

About the work

You get a new crop claim. Walk me through what you do in the first 24 hours.

What they are checking: Whether they know to review the policy, check coverage and contact the client promptly to set expectations.

How do you determine the cause of loss on a damaged soybean field?

What they are checking: Whether they can tell weather damage from management issues or other causes.

What is the difference between handling a federal crop claim and a crop-hail claim?

What they are checking: Whether they understand federal crop insurance rules versus private hail coverage.

How would you measure grain in a bin, and why does it matter for a claim?

What they are checking: Whether they understand that accurate production counts drive the claim payment.

You will use the AFBIS CAP estimating system for federal crop claims. How quickly do you usually learn new claim software?

What they are checking: Whether they can master the required system and use it accurately.

How have you used drones or other technology in field inspections?

What they are checking: Whether they are comfortable with drone flights, which the posting mentions.

Practice this interview out loud.

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The full job description

As published by COUNTRY Financial.

Experience more with a career at COUNTRY Financial! We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients. About the role As a Crop Claims Adjuster, you will investigate, inspect, evaluate, and pay Federal Crop and Crop Hail Claims. The territory for this role is the following counties in Illinois: Mercer/Henry/Rock Island. How does this role make an impact? - Upon receipt of claim the adjuster will: review the client's policy, determine coverage levels, make contact with the client within 24 hours, explain the claims procedures, set inspection date/time, inspect the damage, determine cause of loss, evaluate the damages, calculate the amount of damages and issue payment. - The adjuster could also be involved in auditing, bin measurements, drone flights, training, compliance, and meeting presentations. - Communicates and negotiates with a variety of individuals regarding investigation and settlement of claims. This includes insured’s, claimants, insurance carriers, and other involved parties. - Adjusts all federal crop claims exclusively in the American Farm Bureau Insurance Services CAP estimating system. - Maintains relationships with agency and Illinois Farm Bureau Managers in assigned territory. Do you have what we're looking for? Typically requires 4+ years of relevant experience or a combination of related experience, education and training. Requires a valid driver's license for all levels and a Federal Crop Certification for P2-P4. Typically requires climbing and or walking fields in all weather conditions. Must be able to lift a minimum of 10 lbs. May be required to travel with overnight or extended stay as needed. Work may extend beyond normal working hours as needed. Must live in or around the following Illinois counties: Mercer/Henry/Rock Island. Base Pay Range: $55,200-$75,900 The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience. Incentive Pay: In addition to base salary, this position is eligible for a Short-Term Incentive plan. Why work with us? Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business. You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match. COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations. Come join our team at COUNTRY today!

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