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Case Manager -LSW

Southern Illinois Healthcare · Carbondale, IL · $57,595–$89,274 a year · Full time

Posted Aug 3, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you found a placement or resource for a patient when the first options all fell through.

What they are checking: Whether they are persistent and creative when skilled nursing, rehab or home services are not available.

How do you keep track of a caseload of fifteen to twenty patients so nothing slips through on discharge day?

What they are checking: Whether they have a dependable system for prioritizing and following up on many discharges at once.

Describe a time you had to report suspected abuse or neglect. How did you handle it?

What they are checking: Whether they understand mandated reporting and can manage it professionally with the patient and family.

You hold an LSW. How do you use supervision and consultation when a case is outside your comfort zone?

What they are checking: Whether they know the limits of their license and seek guidance instead of guessing on complex cases.

What would you do

A patient is medically ready to leave but the family insists they can't care for them at home. How do you handle it?

What they are checking: Whether they can balance family concerns, patient safety and hospital throughput in a hard conversation.

How do you explain to a physician that a patient's financial or emotional situation is going to delay their recovery?

What they are checking: Whether they can bring socio-emotional factors into the medical plan in a way physicians will act on.

A patient with a long history of not following medical advice refuses to go to a nursing facility. What do you do?

What they are checking: Whether they respect patient autonomy and capacity while still documenting risk and offering safer options.

About the work

Walk me through your first conversation with a patient and family when you're starting discharge planning on day one of a stay.

What they are checking: Whether they start planning early and gather the information needed to avoid a delayed discharge later.

What do you look at when deciding whether a patient still meets the level of care they're admitted under?

What they are checking: Whether they understand concurrent review and how level of care affects patient outcomes and reimbursement.

What does evidence-based practice look like in discharge planning to you?

What they are checking: Whether they use proven approaches like readmission risk screening rather than relying only on habit.

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The full job description

As published by Southern Illinois Healthcare.

Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub. Position Summary • Responsible for assessing, discharge planning, and intervening on behalf of patients and families regarding health status, personal, social, emotional and economic issues as part of the continuum of care delivery. Education • Master’s degree in Social Work Licenses and Certification • LCSW in Illinois • LSW for Job Code 2525 Experience and Skills • Technical Experience: 1 year Roles Specific Responsibilities • Performs concurrent patient assessment related to appropriateness of the level of care, diagnosis, procedures performed, and intervenes to expedite the patient’s plan of care. • Provides consultations to medical staff and other members of the multidisciplinary team regarding the impact of socio-emotional factors on the patient's illness and intervenes to expedite the plan of care. • Provides and documents discharge planning services in a professional, collaborative and timely manner to optimize meeting patients' posthospital discharge care needs. • Collaborates with the interdisciplinary team to assess, monitor, implement and evaluate patient care needs during the hospital stay in order to smoothly transition the patient to the next level of care; • Utilizes evidence-based practice standards to guide the evaluation of care, length of stay, medical necessity of services, and appropriate use of organizational and patient centered resources. Medically complex setting determinations may require consultation with the R.N. Case Manager. • Intervenes on behalf of patients with specific needs not limited to abuse, neglect, mental health issues, end of life issues, ethical concerns, legal matters, financial concerns, and challenges in family dynamics; • Facilitates and acts as a resource to other members of the healthcare team for functions to include but not limited to guardianship proceedings, adoption, advance directive planning, and emergency detentions. • Develops and maintains collaborative relationships with organizations in the community that facilitate provision of appropriate care during the hospital stay and facilitate efficient and effective planning for continued care for the patient: • Collaborates with necessary staff and post-discharge care providers to assure a safe and effective discharge plan; Facilitates care conferences with patient and/or family support structure to foster decision making that promotes patient advocacy. • Supports Service Excellence initiatives contributing to the organization becoming a top performer in quality care, patient safety and patient satisfaction strategies: Understands and applies techniques to support the provision of population based appropriate care utilizing Joint Commission standards, CMS Core Measure requirements, and other best practices. • Acts as an expert resource to the interdisciplinary healthcare team, physicians and other leaders: • Participates in interdisciplinary team meetings in a collaborative manner resulting in achievement of best patient outcomes; Participates actively in departmental and hospital wide teams, committees, or other improvement initiatives. • LEAD: Provide ongoing education and follow up to social work team • LEAD: Provide supervision as required to LSW on team • LEAD: Arrange and facilitate weekly follow up with LSW obtaining contact hours for LCSW requirements. • LEAD: Maintain documentation of the contact hours, provided to manager and employee • LEAD: Encourage growth and collaboration throughout system to social work team • LEAD: Responsible for annual skill competency of social work team • LEAD: Works closely with Case Management Leadership to determine continuing education needs of social work team •LEAD: Assists with orientation for all new social work case managers, serves as mentor for new social work case managers after orientation Compensation (Commensurate with experience): $57595.2 To $89273.6 To access our Benefits Guide/Plan Information, please click the link below: http://www.sih.net/careers/benefits

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