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Care Navigator - Foster Care

Centene · MI · Remote available · $22.94–$38.79 an hour · Full time

Posted Sep 30, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

This team calls foster care members and guardians to complete assessments. How do you build trust over the phone with a foster parent you've never met?

What they are checking: Whether they can make a telephonic relationship feel personal enough that guardians share real needs.

What experience do you have with foster care or pediatrics, and what did it teach you about this population?

What they are checking: Their understanding of trauma, placement changes and system involvement that shape foster youth's health needs.

Tell me about a time you connected a family to a community resource that made a real difference.

What they are checking: Whether they know how to find and follow through on social supports, not just hand over a phone number.

Working remotely from home across Missouri, how do you stay organized and connected to your team?

What they are checking: Their self-direction and communication habits in a remote role with a full caseload.

What would you do

A child just moved to a new foster home and their records haven't caught up. How do you make sure care isn't interrupted?

What they are checking: Whether they anticipate gaps around placement changes, such as medications, appointments and prior authorizations.

You've called a foster parent five times with no answer and the assessment is due. What do you do?

What they are checking: Whether they use persistence and alternate contacts within policy to reach members before deadlines pass.

A teenager in foster care tells you on the phone that they don't want help. How do you respond?

What they are checking: Whether they respect a young person's voice while still finding a way to stay connected.

About the work

How do you work with the many adults in a foster child's life, like caseworkers, biological parents and foster parents, without overstepping?

What they are checking: Their grasp of consent, guardianship and who has the right to make decisions for the child.

Walk me through how you'd turn an assessment into a care plan with goals the family can actually work toward.

What they are checking: Their ability to set specific, realistic goals rather than generic plans that sit in a file.

How do you keep your documentation accurate when you're making many calls a day?

What they are checking: Whether they understand that notes support care continuity, audits and contract compliance.

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The full job description

As published by Centene.

Position Purpose: Develops, assesses, and coordinates care management activities based on member needs to provide quality, cost-effective healthcare outcomes. Develops or contributes to the development of a personalized care plan/service plan for members and educates members and their families/caregivers on services and benefit options available to improve health care access and receive appropriate high-quality care through advocacy and care coordination. Key Details: Applicants for this position have the flexibility to work remotely from their home anywhere within the state of Michigan. This role provides telephonic support to foster care and Children's Special Health Care Services members. The work schedule is Monday - Friday, 8am - 4:30pm. • Evaluates the needs of the member, barriers to care, the resources available, and recommends and facilitates the plan for the best outcome • Develops or contributes to the development of a personalized care plan/service ongoing care plans/service plans and works to identify providers, specialists, and/or community resources needed for care • Provides psychosocial and resource support to members/caregivers, and care managers to access local resources or services such as: employment, education, housing, food, participant direction, independent living, justice, foster care) based on service assessment and plans • Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified care or services are accessible to members in a timely manner • May monitor progress towards care plans/service plans goals and/or member status or change in condition, and collaborates with healthcare providers for care plan/service plan revision or address identified member needs, refer to care management for further evaluation as appropriate • Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators • May perform on-site visits to assess member’s needs and collaborate with providers or resources, as appropriate • May provide education to care manager and/or members and their families/caregivers on procedures, healthcare provider instructions, care options, referrals, and healthcare benefits • Other duties or responsibilities as assigned by people leader to meet the member and/or business needs • Performs other duties as assigned. • Complies with all policies and standards. Education/Experience: Requires a Bachelor’s degree and 2 – 4 years of related experience. Requirement is Graduate from an Accredited School of Nursing if holding clinical licensure. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. License/Certification: • Current state’s clinical license preferred Pay Range: $22.94 - $38.79 per hour At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday. Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law , including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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