JobsAssociated Bank

Brokerage Operations Specialist

Associated Bank · Green Bay, WI

Posted Sep 2, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you caught an error in a transaction or document before it caused a bigger problem.

attention to detail and whether they take initiative to catch mistakes rather than just processing what's in front of them

Tell me about a time you had to manage several urgent requests at once with a tight deadline. How did you decide what came first?

prioritization skill under the pressure of service standards and multiple transaction types

Describe a situation where you had to coordinate with an outside vendor or another department to resolve a client account issue.

ability to work cross-functionally and follow through on issues that aren't fully in their control

Tell me about a time you had to explain something technical or procedural to someone who wasn't familiar with it, like a new colleague or a client.

communication skill and fit for the training and mentoring part of this role

Technical

Walk me through how you'd review a new brokerage account application to make sure it's complete and meets regulatory requirements.

whether the candidate understands documentation standards and compliance basics for account opening, not just data entry

What do you know about the Bank Secrecy Act and why it matters in a role like this one?

baseline regulatory knowledge relevant to brokerage operations and suspicious activity reporting

What experience do you have with brokerage, mutual fund, annuity, or life insurance products specifically?

depth of relevant product knowledge versus general banking experience

Have you worked toward or held a Series 7 or Series 66 license, and how do you feel about pursuing that within two years if you haven't?

willingness to grow into the licensing requirement and realistic expectations about the role's trajectory

How do you keep client records and reporting accurate when you're handling a high volume of transactions every day?

organizational habits and systems discipline for maintaining accurate documentation at scale

Situational

Say you notice a money movement request that looks unusual for the client's typical activity. What do you do?

understanding of exception handling and escalation for potentially suspicious or higher-risk transactions

A financial advisor calls frustrated because an account transfer is delayed and they don't understand why. How do you handle that conversation?

communication skill and composure when supporting front-line colleagues under stress

If you found a gap or inefficiency in an existing operational procedure, what steps would you take to fix it?

whether they think beyond task completion toward process improvement and documentation

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Brokerage Operations Specialist and play a key role in supporting brokerage, mutual fund, annuity, and life insurance business. In this role, you'll ensure transactions are processed accurately, support financial advisors and branch colleagues, and help deliver an exceptional client experience. This is a great opportunity to build expertise in investment operations and grow your career within wealth management. • Review new account applications and documentation to ensure accuracy, completeness, and regulatory compliance. • Process account maintenance requests, transfers, and service transactions within established service standards. • Support front-line colleagues by serving as a resource for operational processes, systems, and investment product procedures. • Monitor trade activity, money movement requests, and exception items to identify and resolve issues promptly. • Coordinate with vendors, internal partners, and financial advisors to resolve account and transaction-related inquiries. • Maintain accurate client records, regulatory documentation, and operational reporting. • Identify and escalate higher-risk transactions while ensuring timely and accurate resolution. • Develop and maintain operational procedures and assist with training new team members. Education & Experience Required • Associate’s degree in Financial Services or equivalent combination of education and experience. • 1+ year of experience in financial services. • Strong attention to detail and ability to manage multiple priorities. • Effective communication, problem-solving, and customer service skills. Preferred • Bachelor’s degree in Finance, Accounting, Economics, or a related field. • 3+ years of experience in brokerage, investment operations, or wealth management. • Knowledge of brokerage products, account servicing, and regulatory requirements. • Series 7 and/or Series 66 licenses, or willingness to obtain within 2 years. We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $19.96 - $34.21 per hour

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