Broista – Oak Park, IL
Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a customer service experience you had, as a worker or a customer, that stuck with you.
What they are checking: Whether they understand what great service feels like from the customer's side.
How do you make a genuine connection with someone in the minute or two they are at the window?
What they are checking: Whether they can build quick, real rapport, which is the heart of the job.
How do you keep your energy up on an early morning shift?
What they are checking: Whether they can bring a positive attitude even on opens.
Tell me about a goal you set for yourself and how you worked toward it.
What they are checking: Whether they are committed to growth, which the posting lists as a trait.
What does kindness look like between coworkers on a tough shift?
What they are checking: Whether they treat the crew with the same care they show customers.
Why do you want to work at Dutch Bros?
What they are checking: Whether they connect with the company's values and culture rather than just the paycheck.
What would you do
The shop is slammed and a customer wants to tell you a long story. What do you do?
What they are checking: Whether they can stay warm while gently keeping the line moving.
A teammate is falling behind on drinks. How do you help without taking over?
What they are checking: Whether they support coworkers respectfully and keep the team moving together.
What would you do if a customer complained that their order took too long?
What they are checking: Whether they apologize sincerely and make it right instead of making excuses.
How would you handle a customer who is unhappy with a drink they ordered but you made correctly?
What they are checking: Whether they focus on the customer leaving happy rather than proving they were right.
Practice this interview out loud.
Offer builds a real interview for this exact role at Dutch Bros from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.
Practice this out loudThe full job description
As published by Dutch Bros.