Full-Time Shift Lead – Belleville, IL
Posted Sep 29, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Shift Leads are described as servant leaders who do the hard, less desirable work so the crew can focus. What does that look like on a real shift?
What they are checking: Whether they see leadership as jumping into tough tasks rather than directing from the side.
Tell me about a time you had to give a peer feedback they did not want to hear.
What they are checking: Whether they can move from peer to leader and have honest conversations kindly.
How do you pass customer or crew feedback up to your manager?
What they are checking: Whether they communicate with leadership regularly, which the posting describes as part of the role.
How do you keep the culture and core values alive on a slow, quiet shift?
What they are checking: Whether they model the culture consistently, not just when it is busy or the manager is around.
What would you do
You need to pass flowchecks with 90 percent or better. How do you make sure the whole crew is hitting standards, not just you?
What they are checking: Whether they coach the team to standards instead of only managing their own performance.
A Broista keeps showing up late and the crew is getting frustrated. How do you handle it?
What they are checking: Whether they address issues directly and fairly and communicate with leadership when needed.
It is the morning rush, you are short one person and the espresso machine is acting up. Walk me through how you run the shift.
What they are checking: Whether they can reassign people, keep the line moving and solve equipment problems under pressure.
A customer at the window is upset and the Broista helping them is getting flustered. What do you do?
What they are checking: Whether they step in to support both the customer and the crew member without undermining them.
About the work
What food safety practices would you check on every shift as a lead?
What they are checking: Whether they take food handler standards seriously, since the role requires a permit and certifications.
What would you do to handle the cash count and close out the shift accurately?
What they are checking: Whether they can be trusted with opening and closing duties like counting money and following procedures.
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Practice this out loudThe full job description
As published by Dutch Bros.